Contact Center Technology
1,088 open positions
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Staff Customer Engineer - Iberia and FIME AircallMadrid Office 3mo Provide white-glove, deeply technical, and highly strategic support to Aircall's most valuable strategic and enterprise customers, driving value from the very first day.
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Solution Engineer InfobipRemote 3mo Design, demonstrate, and implement enterprise-level SaaS, chatbot, conversational AI, and CPaaS solutions for clients.
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CCaaS Delivery Lead↗ AccentureToronto, Ontario, Canada $132k3mo Lead end-to-end delivery of complex, large-scale Cloud Contact Center (CCaaS) technology solutions, driving transformation, platform migration, and global roll-out strategies for customer service channels.
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Senior Application Analyst - Zendesk RoverSpain €47k3mo Senior Application Analyst leading Zendesk CRM implementation, optimization, and technical support for Rover's customer contact operations.
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Enterprise Solutions Engineer BlandRemote 3mo Pre-sales Solutions Engineer for an enterprise voice AI platform, conducting technical discovery, running demos, and managing Proof of Value (POV) engagements for high-volume contact center automation.
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Betriebsleiter/in - kaufmännisch XXXLdigital WelsRemote €70k3mo Strategic leadership of the Customer Service topic area, defining vision and roadmap for products and services to drive customer experience.
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Demo Engineer NextivaUnited States, Remote 3mo Build and maintain high-impact product demos for a conversation-centric customer experience platform, partnering with sales consultants to enable customer-facing presentations.
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Relationship-Manager/in Rateboard GmbHRemote €39k3mo Operate and optimize the HubSpot CRM ecosystem, drive automation and AI integration, and enable sales, marketing, and customer success teams to leverage data and systems for scaling.
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Manager, Business Technology - CX/CS AlteryxRemote $118k3mo Lead strategy, delivery, and continuous improvement of technology platforms powering Alteryx's digital customer experience and support operations.
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Self-Service & AI Implementation Senior Principal Consultant GenesysRemote $136k3mo Design, develop, and operate highly customized Self-service digital and AI-driven Bot applications (Virtual Agents), generative AI bots, and Agentic Virtual Agents for enterprise customer experience orchestration.
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Senior Customer Experience Program Manager MicrosoftUnited States, Washington, Redmond 3mo Define and execute AI Operations strategy to align with business goals like case deflection and resolution time reduction by translating operational gaps into AI-powered solutions.
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Founding Customer Success Manager LightfieldHQ: San Francisco 3mo Own the post-signup journey for high-growth B2B startups, migrating them onto the platform, building custom workflows/automations, and driving adoption to ensure business growth.
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Technical Customer Success Manager, API ZillowRemote 3mo Own onboarding, implementation, and ongoing success for Aryeo's Media API customers, guiding integrations from kickoff to launch and serving as a long-term technical partner.
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Creator Success Specialist, Speakeasy FoxUSA NY - New York - 37 W 28th St 3mo Lead onboarding and migration for enterprise creators and publishers onto a next-gen podcast hosting, distribution, and monetization platform.
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Manager, AI Deployment ObserveaiRemote $150k3mo Lead a team of Deployment Managers to execute enterprise-scale implementations of Observe.AI's AI Agents platform for customer experience optimization.
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Senior AI Deployment Consultant IntercomDublin, Ireland 3mo Lead end-to-end deployment programs for large customers, combining project management with hands-on technical configuration of Intercom's platform and AI agent Fin.
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Software Engineer - Genesys Architect| IVR and Backend Tools Development↗ Gallagher 3mo Design, develop, and maintain IVR systems and backend tools to support Contact Center operations, enhancing customer experience and operational efficiency.
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Partner Technical Advisor ZoomLondon (UK) 3mo Enable strategic partners to independently deploy and manage Zoom's Contact Center solutions through technical coaching, account monitoring, and strategic planning.
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Business Product Manager – Customer Success and Service EmpowerpharmacyUS Remote 3mo Partner with customer service, operations, and technology teams to deploy, optimize, and support digital solutions that improve customer experience and operational efficiency in a regulated pharmacy environment.
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Senior Customer Experience Expert, JR625 EleksRemote (Ukraine) 3mo Senior Customer Experience Expert designing end-to-end customer journeys and building automated, deterministic AI workflows to synthesize research, generate personas, and analyze customer data.
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Staff Product Manager, Communications Intelligence ServiceTitanUS Remote 3mo Own the end-to-end product vision, strategy, and execution for the data, reporting, and intelligence layer across ServiceTitan's Communications & Contact Center portfolio, including Voice Intelligence and AI-powered insights.
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Teamlead (m/w/d) Customer Service & KI-Transformation GWH Wohnungsgesellschaft mbH HessenKassel, Hessen, HESSEN 3mo Leading the Customer Service team and driving the transformation to a modern, AI-supported service organization, specifically building and operating a KI-based Voicebot solution.
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Product Manager (CCaaS) - French Speaking KaluzaParis, France €46k3mo Lead product strategy and delivery for Kaluza's Contact Centre as a Service (CCaaS) and Case Management solutions, enabling AI-driven, cost-efficient service operations for global energy retailers.
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Senior Engineering Manager, Customer Experience GruveSeoul 3mo Lead customer-facing solution discussions, pre-sales, and business development to help enterprise customers in Korea modernize their customer experience platforms and adopt AI-driven solutions.
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Senior Customer Support / Customer Experience Manager (E-commerce) HirehangarRemote 3mo Lead and optimize end-to-end customer support and CX operations for a growing e-commerce business, owning the lifecycle from onboarding to post-purchase retention.
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Customer Success Manager (BR) FonioCampinas, São Paulo 3mo Primary point of contact for Brazilian SMB customers to drive adoption, satisfaction, and retention of AI voice agents.
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ETIC, AWS Cloud Solutions Architect - VA PwCCairo - ETIC 3mo Design, implement, and optimize Amazon Connect contact center solutions for clients, translating business requirements into technical architectures.
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CX Transformation Specialist - Product & Experience CapcoUK - London 3mo Lead customer experience (CX) transformation engagements for financial institutions by designing strategies, operating models, and customer journeys.
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Product Manager - Customer Operations SuitsupplyAmsterdam, North Holland, The Netherlands 3mo Own the strategy, reliability, and evolution of the customer service technology stack to support global customer service and fulfillment operations.
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Analyst, Technical Patient Service Center AltamedAnaheim, CA 92805 $76k3mo Enhancing efficiency, intelligence, and automation of Contact Center operations through data, insights, and system configurations.
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Customer Experience & Strategy Specialist Dish-NetworkEnglewood, Colorado 3mo Serve as an expert to create recommendations on agent tools and processes, test new workflows, and provide feedback to leadership to improve the holistic customer and agent experience across Wireless and PayTV lines of business.
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AI Operations & GTM Engineer LogicMonitorSan Francisco, CA 3mo Build the canonical customer operating data layer and executive-facing reporting systems to unify customer lifecycle signals (sales, implementation, adoption) for an AI-first observability platform.
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Director of Customer Experience LifeMDRemote 3mo Lead and scale a remote contact center and customer experience organization for a virtual primary care platform, integrating AI tools and data-driven performance management to drive patient loyalty and commercial outcomes.
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AI Deployment Manager CrestaRemote 3mo Lead end-to-end customer deployments of Cresta's unified AI platform (conversational AI agents, human augmentation, conversation intelligence) to drive revenue and efficiency gains for enterprise clients in the APAC region.
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Embedded Customer Success Manager WorkatoBangalore, India 3mo Guide embedded customers to develop, sell, and deploy Workato integrations as companion products, driving adoption and revenue.
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Senior WEM AQM Prompt Engineer Five9US 3mo Lead and shape the Prompt Engineering practice for Five9's AI-powered Automated Quality Management (AQM) product, serving as the technical authority for complex customer engagements and pre-sales.
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Customer Logistic Service Advisor_ MA Bosch-GroupShanghai, Shanghai, cn 3mo Operate and optimize a digital customer care hub (voice, email, chat, self-service) while implementing AI tools and automation workflows to enhance efficiency and customer experience.
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Solution Engineer Gigalogy-IncRemote 3mo Bridging the gap between technology and user experience by building AI-powered workspaces that embed AI into organizational processes.
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客服质培平台产品经理（J98408） Baidu北京市 3mo Design and build an integrated customer service quality assessment and training platform using AI tools and no-code solutions to cover quality checks, performance evaluation, and training management.
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