Manager, AI Deployment
Core
Lead a team of Deployment Managers to execute enterprise-scale implementations of Observe.AI's AI Agents platform for customer experience optimization.
Role type
Manager, AI Deployment (Team Leadership & Delivery)
Builds
Enterprise-scale AI Agent deployments and CX automation solutions
Domain
Customer Experience (CX) / Contact Center Operations / Generative AI
Deliverable
product features
Required skills
Team leadership, resource allocation, program portfolio management, process architecture, cross-functional collaboration, executive communication
Preferred skills
SaaS implementation experience, AI/ML deployment knowledge, contact center domain expertise
Technologies
Observe.AI platform, AI Agents, Conversational AI
Responsibilities
Manage and coach the AI Deployment team, oversee customer program portfolios, ensure adherence to delivery standards, track implementation KPIs and ROI, partner with Sales/Product/Engineering, provide strategic support during solution design
Seniority
Manager, hands-on leadership
