Solution Engineer
Core
Design, demonstrate, and implement enterprise-level SaaS, chatbot, conversational AI, and CPaaS solutions for clients.
Role type
Senior Solution Engineer (Conversational AI & CPaaS)
Builds
Custom chatbot, conversational agent, and AI-powered communication solutions
Domain
Cloud Communications (CPaaS), Conversational AI, Generative AI
Deliverable
production ML models | product features
Required skills
Chatbot and conversational AI design, Generative AI tool usage (Claude, Codex, ChatGPT), API integration (REST, webhooks), JavaScript, C++, .NET, SaaS implementation, CPaaS product configuration
Preferred skills
Agile methodologies
Technologies
JavaScript, C++, .NET, REST APIs, Webhooks, WhatsApp, RCS, Email, Voice platforms
Responsibilities
Design and implement chatbot and AI-powered solutions; Engage with customers to understand business challenges and present solutions; Conduct technical discovery, feasibility analyses, and proof-of-concept discussions; Translate business requirements into technical implementation plans; Use AI tools to build prototypes, code, and reusable technical artifacts; Integrate and configure CPaaS products (Email, Voice, WhatsApp, RCS, Marketing automation); Collaborate with Sales, Customer Success, Product, and Engineering teams; Support solution implementation, testing, deployment, and post-implementation troubleshooting.
Seniority
Senior, hands-on IC