Technical Customer Success Manager, API
Core
Own onboarding, implementation, and ongoing success for Aryeo's Media API customers, guiding integrations from kickoff to launch and serving as a long-term technical partner.
Role type
Technical Customer Success Manager (API)
Builds
Aryeo Media API integrations for real estate media companies
Domain
Real Estate Technology / API Integrations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
REST API expertise, webhook management, authentication methods, integration workflows, technical troubleshooting, project management, API documentation creation
Preferred skills
SaaS product support, technical escalation experience, API enablement resources creation, integration partner support, real estate tech experience
Responsibilities
Lead end-to-end onboarding and implementation for Media API customers, troubleshoot technical issues and partner with Engineering, monitor customer health and API usage, create and refine onboarding documentation and playbooks, represent the voice of API customers to Product and Engineering teams, serve as a technical escalation point for complex API-related issues
Seniority
Mid-level, hands-on IC