Embedded Customer Success Manager
Core
Guide embedded customers to develop, sell, and deploy Workato integrations as companion products, driving adoption and revenue.
Role type
Senior Customer Success Manager (Embedded Business Unit)
Builds
Customer integration products and go-to-market strategies
Domain
Enterprise iPaaS / AI orchestration / SaaS
Deliverable
client delivery
Required skills
business strategy, technical solution design, software development lifecycle knowledge, sales enablement, adoption planning, pricing strategy, marketing plan development, escalation management
Preferred skills
product management, consulting, customer success
Technologies
Workato platform
Responsibilities
Develop business plans and go-to-market strategies for customer integrations; enable customer teams on the platform; manage relationships with Executive Sponsors and Champions; drive net revenue retention and consumption goals.
Seniority
Senior, hands-on IC