Compliance & Contact QA
1,049 open positions
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Video Analyst & Quality Check JobgetherRemote today Review surveillance footage and transaction records to identify retail losses, verify checkout events, and validate AI-generated alerts.
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Mitarbeiter Learning & Development (m/w/d) S-Markt & Mehrwert GmbH & Co. KGHalle (Saale), SACHSEN_ANHALT today Designing and leading training and qualification measures for Customer Service employees, while supporting quality assurance and developing leadership programs.
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Quality Assurance Supervisor DoordashmexicoMexico City today Lead a team of QA Auditors to ensure accuracy, empathy, and efficiency in customer interactions for DoorDash's delivery platform.
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Branch Operation Officer CitiHong Kong, Hong Kong, HK 1d Intermediate-level role providing day-to-day operational support, ensuring data/documentation quality, and maintaining compliance with regulations and policies within a branch operations infrastructure.
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Quality Assurance Manager - Europe Turner & TownsendDublin, Europe, ie 1d Lead and continuously improve the regional quality assurance programme across Europe, overseeing audits, reviews, and compliance to ensure consistency and drive continual improvement.
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Data Quality Analyst EDI StaffingUSA $83k–$123k1d Monitor, audit, and resolve data quality issues across systems entering and leaving the business to ensure data accuracy.
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URGENT: Quality Analyst SutherlandPalayan City, Central Luzon, ph 1d Lead Customer Experience/Quality Analyst responsible for completing CX observations, driving team-level analysis to improve CSAT and issue resolution, and coaching consultants on quality.
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Expert NielsenIQVadodara, GJ, in 1d Own and manage QEM, the quality tracking tool, ensuring accuracy, compliance, governance, and continuous enhancement of the tool and its reporting outputs.
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Research Quality Manager↗ South Eastern Sydney Local Health District (seslhd) $138k–$156k1d Provide expert advice and services on research quality systems, processes, audits, and strategic frameworks to maximize efficiencies and ensure compliance within a large local health district.
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Stellvertretender Leiter (m/w/d) - Qualitäts- und Risikomanagement Lahn-Dill-Kliniken GmbH PersonalmanagementWetzlar, HESSEN 1d Deputy Head of Quality and Risk Management supporting the department head and representing them in their absence, developing the central QM system, and managing audits and certifications.
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Quality Evaluator CnxROU Iasi - 1 Palat Street, RO 1d Monitor and evaluate inbound/outbound calls, emails, and chats for accuracy and adherence to quality standards to improve program performance.
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Operations Analyst - Research & Adjustments (Enterprise Transaction Services) GhrCollege Park, US 1d Conducts quality assurance testing and reviews completed casework to validate adherence to procedures, policy requirements, and decisioning standards within Research & Adjustments.
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Quality Assurance Specialist↗ OyshoTordera, Catalonia, Spain 1d Define quality standards, lead calibrations, and manage KPIs for Customer Care service excellence across markets.
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?Quality Check Officer↗ AP, IN 1d Monitor, evaluate, and maintain the quality of healthcare services provided through platform and offline operations, ensuring professionals and service delivery meet company standards.
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Senior Manager - Quality GuidehouseIN - Chennai 1d Develop and implement quality control processes and procedures to ensure compliance with regulatory standards in US Healthcare Revenue Cycle Management (RCM).
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Service Quality Technician↗ Senseis AI | Talent | ExpertsBarcelona, Catalonia, Spain 1d Guarantee internal quality and drive continuous improvement across all areas by analyzing KPIs, identifying issues, and converting them into concrete improvement actions with a customer-centric focus.
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Analista de Qualidade III↗ Oncoclínicas&coSão Paulo, São Paulo, Brazil 1d Technical reference for oncology units, leading corporate guideline implementation, accreditation programs, and governance of clinical commissions.
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บService Quality Assurance Officer (QA)↗ บริษัท แอดวานซ์ คอนแท็ค เซ็นเตอร์ จำกัด ในเครือ บริษัท แอดวานซ์ อินโฟร์ เซอร์วิส จำกัดBangkok, Bangkok City, Thailand 180k1d Monitor and analyze Call Center service quality and employee errors to drive service improvement.
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Tècnic de Qualitat Assistencial↗ La Vostra Llar Residencias Y Centros de DíaBarcelona, Catalonia, Spain €22k1d Develop, monitor, and improve quality standards for care centers, ensuring compliance with care protocols, regulatory requirements, and professional best practices.
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Bilingual Quality Assurance Coordinator – Vocational Services↗ Lifemark Health GroupRemote 1d Conduct audits and reviews of vocational assessment reports in English and French to ensure compliance with policies and standards.
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Systems & Administration Support Officer QSSI, Castlebar, Co. Mayo↗ Western Care AssociationCastlebar, County Mayo, Ireland €35k–€54k1d Support the implementation and delivery of quality, safety, and service improvement systems and administration for a voluntary/charity care organization.
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Senior Director - Revenue Cycle Global Training & Quality Assurance HuronChicago - 550 Van Buren, US $160k–$224k1d Design and scale enterprise-wide Revenue Cycle learning programs and Quality Assurance frameworks to drive operational excellence, compliance, and performance in healthcare managed services.
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Medical Management Accreditation & Audit Coordinator – Work From Home HcscRemote $70k–$126k1d Conduct audits and monitor quality improvement activities within the medical management program to ensure compliance with policies and regulatory requirements.
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Asset Quality, AVP DbPune - Business Bay, IN 1d Supervise day-to-day operations, ensure quality assurance checks, and provide timely risk-related figures for loan loss provisions, write-offs, and IFRS9/HGB/CECL calculations.
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Complaint Handler ChubbGlasgow, Scotland, GB 2d Investigate and resolve regulated customer complaints for an insurance company, ensuring fair outcomes and adherence to regulatory timelines.
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Quality Control Analyst (Private Banking) Revolut LtdLondon, England, GB 2d Evaluate Private Bankers' client interactions to identify successes, failures, and regulatory concerns, ensuring compliance and mitigating risk.
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Quality & Governance Administrator CNA HardyNorwich, England, GB 3d Strengthen quality, governance, and controls across the Centralised Support Centre through effective peer review, reporting, and continuous improvement.
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Audit Specialist (Remote) DaviesRemote $50k–$65k3d Perform quality review functions for premium audits (Workers' Comp, General Liability, Garage) to ensure regulatory and client-specific compliance, process client returns, and analyze metrics to resolve quality issues.
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Quality, Risk & Compliance Lead - Social Care (HIQA Focus)↗ Camphill Communities of IrelandNaas, County Kildare, Ireland 3d Drive quality assurance, risk management, and regulatory compliance across residential and day social care services.
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Analista de Qualidade e Processos↗ Biomédica 3d Ensures company processes are standardized, monitored, and continuously improved to support the Quality Management System, sanitary compliance, and accreditation preparation, focusing on reducing errors, rework, denials, and operational costs.
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Homecare Quality & Compliance Lead↗ Dovida IrelandNavan, County Meath, Ireland 3d Ensure homecare operations meet internal and external standards, with emphasis on Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations.
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Head - Service Quality and Process Excellence (PSS08109)↗ Personnel Search Services GroupMumbai, Maharashtra, India 3d Establish, implement, and govern SOPs across People, Process, and Technology within a large-scale service ecosystem to drive operational quality and customer experience.
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business management analyst↗ DM TransportBolton, Ontario, Canada 3d Analyze and advise on managerial methods and organization, develop quality standards, and plan operational re-organization.
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Quality Assurance Manager↗ Southwest Developmental Services, Inc.Great Bend, KS, US $48k–$60k3d Overseeing quality assurance processes for individuals receiving Intellectual/Developmental Disability (I/DD) Services, ensuring compliance with federal and state regulations.
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Governance, Risk & Quality Manager (m/w/d) NagarroRemote, de 3d Oversee the Integrated Management System (IMS), ensure compliance with standards and regulations, and drive audit readiness across the Germany & France Service Region.
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Quality Specialist, German TaskrabbitRemote Poland PLN 85k–PLN 105k4d Monitor, assess, and improve the quality of customer service interactions (phone, email, chat) between support teams and end-users to enhance satisfaction and adherence to standards.
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Conduct Regulation Assurance Specialist NFU MutualRemote £52k4d Plan and deliver independent second-line assurance reviews to assess how effectively conduct risks are managed, identifying emerging issues and providing practical recommendations to improve customer outcomes.
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Quality Analyst (BMW NA) Bosch-GroupTaguig, ph 4d Conducts quality evaluations of calls and transactions to ensure compliance with processes, standards, and customer experience expectations while providing coaching and feedback to agents.
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Quality Improvement Specialist↗ College of Pharmacists of British ColumbiaVancouver, British Columbia, Canada 4d Design, develop, and administer the mandatory Quality Assurance (QA) Program for pharmacists and pharmacy technicians in British Columbia, ensuring compliance with the Health Professions and Occupations Act and embedding Indigenous cultural safety principles.
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Qualitätsmanager:in (m/w/d)↗ Vitrea ÖsterreichVienna, Vienna, Austria 4d Develop and implement quality management (ISO 9001) for a rehabilitation clinic treating orthopedic, rheumatic, and neurological patients.
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Associate - Assurance Tech BakertillyIND KA Bangalore - Cherry Hills, IN 4d Author, configure, and maintain Assurance and Risk Advisory tools, templates, guidance, and training materials.
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Specialist - QA IffHyderabad GBS, India 4d Perform quality audits, transaction reviews, and process gap analysis to ensure compliance and drive operational excellence in Global Business Services.
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Analista de Qualidade Sr. - Unidade Teresina- Pi↗ AtentoTeresina, Piauí, Brazil 4d Senior Quality Analyst responsible for monitoring operational performance, identifying improvement opportunities, and implementing actions to drive process quality and customer experience.
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Accreditation and Governance Specialist CenterstoneBradenton, Florida, US $51k4d Supports enterprise Accreditation & Quality Governance by promoting continuous survey readiness, regulatory compliance, and consistent implementation of accreditation standards across all markets and service lines.
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Supervisor, Quality Improvement CenteneRemote-FL, US $70k–$126k4d Supervise Quality Improvement Associates to ensure accurate member information delivery and adherence to quality assurance standards in retention activities.
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