Founding Customer Success Manager
Core
Own the post-signup journey for high-growth B2B startups, migrating them onto the platform, building custom workflows/automations, and driving adoption to ensure business growth.
Role type
Founding Customer Success Manager (IC)
Builds
AI-native CRM platform (Lightfield) for B2B startups
Domain
SaaS / CRM / Generative AI
Deliverable
production ML models | product features
Required skills
B2B customer success/account management, technical product ownership, workflow automation, adoption strategy, founder-level stakeholder management, usage-based pricing models
Preferred skills
Experience with consumption/usage-based pricing, prior work at high-growth startups
Technologies
Lightfield CRM platform, email/calendar integration tools
Responsibilities
Migrate customers onto the platform and configure workflows/automations, drive product adoption across customer teams, identify expansion opportunities to grow account value, act as a peer to founders and VPs on business strategy
Seniority
Founding, hands-on IC
