Contact Center Technology
1,088 open positions
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AWS Solution Architect NeuraflashRemote 2mo Design and launch Amazon Connect solutions for contact center customers, integrating with Salesforce and AWS services to improve agent experience and productivity.
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Lead - Solution Engineer FreshworksChennai, in 2mo Lead Solution Engineer for Freshworks' SMBC Sales Support team, focusing on solving complex customer problems, designing tailored AI-driven solutions using Freddy AI and Agent Studio, and delivering impactful product demonstrations.
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Program Manager, Retail Customer Experience Survey System AppleShanghai, China 2mo Lead the NetPromoter Program survey infrastructure and operations to amplify customer feedback for Apple Retail teams and leaders.
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Vice President, Customer Experience PeekRemote 2mo Unify post-sales operations (Onboarding, Customer Success, Technical Support) across three brands to drive retention, expansion, and revenue growth using AI and automation.
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Lead Managed Services Consultant (Community) SprinklrIndia - Haryana - Gurgaon 2mo Lead managed services delivery for Sprinklr Community customers by owning strategy, architecture, governance, and evolution of customer community platforms.
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Vice President, Contact Center Platforms CenteneRemote $228k2mo Leading the integration, modernization, and efficient operation of enterprise telephony and contact center platforms to deliver seamless omnichannel experiences for members, providers, and associates.
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AI Trainer OktaToronto CA$124k2mo Own the conversational quality, tone, and ethical guardrails of an AI agent for customer support, ensuring accurate and on-brand responses while optimizing performance.
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GTM Systems Administrator HarveyDublin 2mo Build and maintain AI-first go-to-market systems for lead sourcing, enrichment, routing, and customer support automation to drive revenue and retention.
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Director, Technical Experience IntradiemRemote-United States of America 2mo Define and drive the long-term vision and strategic direction for the Technical Support function, leading its AI transformation and aligning it with company-wide business objectives and CX goals.
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Responsable de la réussite client AppDirectMontreal CA$92k2mo Strategic Customer Success Manager for Devs.AI, an AI tools initiative, focusing on onboarding, adoption, retention, and expansion for key B2B SaaS accounts.
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Cloud Contact Center (NICE CXOne) Consultant/Manager - Mexico AccentureMexico City 2mo Design, architect, and deliver Cloud Contact Center (NICE CXOne) implementations and optimization projects, including AI chatbot/virtual assistant integration and digital roadmaps.
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Solution Engineer-1 InfobipRemote $100k–$120k2mo Mediator between Infobip and customer technical teams, providing accurate technical solutions, expertise, and project management for deployments, connectivity, integrations, and solution design.
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Deployment Strategy Operations Lead | EMEA PlanhatStockholm 2mo Design and operationalize post-sales deployment programs, CRM workflows, and analytics frameworks to drive customer outcomes and commercial team execution.
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Customer Success Engineer (Scaled)
DeepgramRemote
2mo
Drive adoption, retention, and expansion for a large, pooled portfolio of customers through digital-first, automated journeys and scalable technical enablement.
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Senior Application Admin - Zendesk RoverSpain €47k2mo Senior Application Admin leading Zendesk CRM implementation, optimization, and technical support for Rover's customer experience platform.
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Customer Success Systems Manager LegoraNew York City 2mo Own the tools and automations powering Legora's post-sales organization (Engagement, Solutions & Delivery, Technical Operations) to enable faster customer support and education.
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Manager, Software Engineering Omni Channel Management ServiceNowSanta Clara, CALIFORNIA, us 2mo Lead the OmniChannel team to build and operate AI-native conversational experiences (Voice AI, Chat AI, Contact Center Integrations) that handle context, handoffs, and autonomous workflows for customer support.
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Director of Customer Experience DutchOakland, California $150k2mo Own the full member journey for a telemedicine platform, defining strategy across messaging, support, and prescription delivery to ensure seamless care for pet parents.
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Digital Customer Service Center Specialist, Mobility Aftermarket Division (10 Open Positions) Bosch-GroupDistrict 2, Thu Duc City, Ho Chi Minh, vn 2mo Handle customer inquiries and service requests across digital support channels while supporting the adoption of AI-supported customer care solutions and automation workflows.
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Senior Consultant Contact Center CX/KI (m/w/d) TMK Thomas Mack Kommunikation GmbHRemote 2mo Develop technology-driven CX strategies and manage contact center modernization projects for mid-market and enterprise clients.
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Senior Solution Consultant GenesysMexico City, Mexico 2mo Strategic and technical advisor to enterprise customers, designing scalable AI-powered Customer Experience (CX) solutions and guiding transformation strategies.
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Director of CX Strategy and Portfolio Management BostondynamicsWaltham, MA $195k–$255k2mo Own the strategic roadmap and manage a complex portfolio of initiatives to mature the Customer Experience lifecycle for advanced unstructured robotic solutions.
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Senior AI Deployment Consultant IntercomSan Francisco, CA $134k2mo Lead end-to-end deployments of the Fin AI Customer Agent platform for large enterprise clients, combining project management with hands-on technical configuration to ensure rapid time-to-value.
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Customer Success Operations Engineer SambanovasystemsSan Jose, CA $128k2mo Design and own AI-powered workflows across the customer lifecycle to automate reporting, health scoring, and communication for a Customer Success organization.
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Product Manager (Five9) MiratechBrighton, gb 2mo Support the Product Manager in executing the product roadmap for the Five9 Dialer platform, optimizing customer outreach strategies and agent effectiveness.
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Senior Consultant - Customer Experience Transformation BaringaSofia 2mo Senior Consultant driving customer experience transformation, service design, and operational excellence for clients across multiple sectors.
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Customer Engineer, APAC CrestaRemote 2mo Deliver AI-driven customer experience solutions to enterprise contact centers across the Asia-Pacific region by executing integrations and ensuring seamless deployment.
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Customer Success Manager Customer First Teleoffice Viewcom ABDanderyd, Sweden 2mo Own customer relationships to ensure clients derive maximum value from an all-in-one communication platform (voice, chat, email, social, case management) enhanced with AI and automation.
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Service Cloud, Team Lead AdyenAmsterdam 2mo Lead the global Customer Support infrastructure team to design, build, and evolve systems powering Adyen's support operations, including Salesforce Service Cloud, telephony, messaging, and AI integration.
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Technical Customer Success Manager – UK Market FonioVienna £60k–£80k2mo Primary point of contact for UK SMB customers to ensure adoption, satisfaction, and retention of AI phone agents.
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Revenue Operations Specialist Telavox ABMalmö, Sweden 2mo Improving Go-to-Market operations by automating workflows, optimizing processes, and implementing AI solutions for Sales, Marketing, and Customer Success teams.
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Staff Product Manager, Telephony LiveKitRemote 2mo Define the roadmap and strategy for LiveKit Telephony, enabling AI agents to utilize the global phone network via SIP trunking and native phone numbers.
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Contact Center Expert - Integration RingCentralManila, Philippines 2mo Credentialed, hands-on product and domain specialist providing targeted consultation, platform health checks, and integration design for enterprise contact center customers.
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产品运营（J104521） Baidu北京市 2mo Drive the implementation and operational delivery of real-time interactive digital human products, serving core business scenarios like 1v1 real-time dialogue and large-screen interactions.
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Praktikum Growth (d/w/m) SpotmyenergyBerlin 3mo Support B2C Go-to-Market scaling by managing customer handover from contract signing to installation planning and executing funnel optimization projects.
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Senior Customer Experience Engineer MicrosoftIreland, Dublin, Dublin 3mo Acts as a voice of customers to inform product groups, resolves complex escalations with executive visibility, and performs engineering on-call duties.
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Principal Product Manager - Voice AI GohighlevelRemote 3mo Define and lead the long-term strategy, architecture, and quality bar for HighLevel's Voice AI platform to enable intelligent phone agents for SMBs.
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Technical Systems Program Manager, User Operations OpenAISan Francisco 3mo Drive strategy, alignment, and execution of scalable CRM workflows and AI-native operational systems to support user operations and customer success.
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Solution Engineer TwilioRemote 3mo Design and build next-generation customer engagement experiences for APJ clients by blending voice, messaging, AI agents, and intelligent workflows.
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