Senior Customer Experience Expert, JR625
Core
Senior Customer Experience Expert designing end-to-end customer journeys and building automated, deterministic AI workflows to synthesize research, generate personas, and analyze customer data.
Role type
Senior IC Customer Experience Expert (AI-automated)
Builds
Automated agentic AI workflows for CX research, persona generation, and journey analysis
Domain
Customer Experience Design + Agentic AI Infrastructure
Deliverable
production ML models | product features
Required skills
Agentic AI workflow orchestration, Customer journey mapping, Voice of Customer program implementation, CX Strategy, Predictive analytics, Multi-agent system design
Preferred skills
Experience with BMAD or Superpowers frameworks, Training facilitation for leadership, Omnichannel strategy
Technologies
BMAD, Superpowers, Agentic AI frameworks
Responsibilities
Lead CX initiatives and develop omnichannel strategies, Build and run AI-powered workflows to automate research and insights, Synthesize findings from user and market research into actionable recommendations, Facilitate workshops to co-create solutions, Establish and analyze metrics to drive growth, Advocate for accessibility standards
Seniority
Senior, hands-on IC
