客服质培平台产品经理（J98408）
Core
Design and build an integrated customer service quality assessment and training platform using AI tools and no-code solutions to cover quality checks, performance evaluation, and training management.
Role type
Product Manager (Customer Service Quality & Training Platform)
Builds
Integrated quality assessment and training platform, automated evaluation workflows, and service data dashboards
Domain
Internet / Customer Service / AI / SaaS
Required skills
Product requirement documentation, prototyping, interaction design, no-code platform development, LLM integration, automated workflow design, data visualization, data-driven analysis
Preferred skills
Customer service domain expertise, training platform experience, SaaS platform experience
Technologies
Axure, Sketch, Figma, Large Language Models, OpenClaw, Skills
Responsibilities
Design platform architecture based on AI tools and no-code platforms; Define service quality standards and convert them into executable automated evaluation rules; Build data dashboards for efficiency and quality trends; Lead product iteration and collaborate with R&D teams
Seniority
Mid-level, hands-on IC
