IT Service Management
1,549 open positions
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Manager- Technical Support Engineer KaseyaIN Bangalore - Tower B today Lead the Bangalore technical support operation for Backup & Storage products, overseeing daily support operations, managing critical escalations, and driving technical excellence to ensure high customer satisfaction.
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Analista de Governança de TI Sênior JobgetherRemote today Lead the implementation and adoption of Freshservice as the central IT service management platform while structuring and improving ITSM processes.
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Lead Systems Operations Engineer(Technology Major Incident Management) WfHyderabad, India today Lead complex, broad impact initiatives and serve as the primary Incident Commander for major technology outages, ensuring rapid restoration and stability for core business solutions.
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Senior Incident & Problem Manager 100% (f/m/d) JuliusbaerZurich, CH today Leading Major Incidents and Problems to ensure service stability, rapid restoration, and continuous reduction of recurring incidents in a complex IT environment.
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Technical Coordinator (f/m/d)@ A1 Competence Delivery Center A1groupСофия, BG today Leading and coordinating the maintenance, administration, and enhancement of IT and network systems to support A1's telecommunications operations.
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Senior Production Support Team Lead (Control-M & Operations) InetumLisbon, Lisbon, pt today Lead production operations and batch scheduling to ensure stability and availability of business-critical applications and infrastructure.
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Service Delivery Manager Version-1Remote today Manage end-to-end service delivery, operational readiness, and customer success for managed services, acting as the primary point of contact and trusted advisor.
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Analyst, Enterprise IT Operations Intercontinental Exchange Holdings, Inc.Hyderabad, India 1d Provides 24x7 support for Enterprise Applications and Offices by performing proactive routines to avoid service impacts and handling outages.
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Client Services Manager - 12 month FTC NecswsLondon, England, gb 1d Manage the setup, transition, and day-to-day delivery of contracted IT services to client accounts, ensuring SLA compliance and acting as the single point of contact for escalations.
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Operational Service Excellence Manager RadiantUK 1d Define and improve service management processes, standards, and ways of working across Service Management, Infrastructure Operations, and Data Centre Operations teams to ensure operational resilience and clear accountability.
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Manager-Major Incident Management Lead - BangaloreVOIS VodafoneBangalore, Karnataka, India 1d Lead the response to high-impact service incidents across live operational environments, ensuring rapid service restoration whilst minimising customer and business disruption.
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IT-Applikationsmanager (m/w/d) DIS AG GermanyWiesloch, BADEN_WUERTTEMBERG 1d Manage and further develop enterprise-wide IT applications, ensuring smooth operation and handling incidents.
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IT Service Support Senior Analyst AstraZenecaCambridge, Massachusetts, United States of America $64k–$96k1d Manage IT service delivery processes, performance, and supplier relationships to ensure SLA compliance and cost efficiency.
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Senior Technology Analyst DbTaipei Metro Building, TW 1d Manage and support the IT platform and infrastructure for DWS Taiwan asset management business, ensuring application stability, compliance, and integration with business processes.
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Team Lead 3rd Level Support (m/w/d) Michael Page GmbHKarlsruhe, Baden, BADEN_WUERTTEMBERG 1d Leading and developing a Level-3 support team for a hosting and cloud infrastructure company, handling complex technical escalations and optimizing support processes.
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Configuration Manager (m/w/d) Allgeier IT GmbH DüsseldorfRemote 1d Design, implement, and operate a Configuration Management Database (CMDB) to support ITIL process frameworks.
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Systemintegrator*in im IT-Kundendienst Deutsche Rentenversicherung BundBerlin, BERLIN 1d Managing complex IT service requests and coordinating cross-functional IT services for the German Federal Pension Insurance (DRV Bund).
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ITSC Manager – 1st Line of Defense (m/w/d) Netcetera Software Services GmbHRemote 1d Building, implementing, and maintaining the enterprise-wide IT Incident and Continuity Management System (ITSCM), including policies, processes, and recovery plans aligned with ISO 27031, ITIL, BSI 200-4, and ISO 27001 standards.
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Delivery Manager I↗ UstChennai, Tamil Nadu, India 1d Oversee day-to-day technology operations and production support for a mid-sized Health Plan, ensuring seamless delivery of services across core healthcare administration systems including enrolment, claims, adjudication, and payments.
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Monitorista de Cajeros Automáticos SantanderOFNA EDIFICIO DISTRITO QRO, MX 1d Monitor and manage the operational performance and availability of an ATM network, coordinating with vendors to resolve faults and updates.
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IT Site Support Team Leader↗ EBOS GroupKemps Creek, NSW, AU 1d Lead a geographically distributed team of 4–6 Site Support Analysts to deliver onsite IT support, coordinate workloads, manage escalations, and maintain service governance across Australia and New Zealand.
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Manager, IT Operations↗ WillscotMH, IN 1d Lead IT delivery operations for a Global Capability Center in Pune, managing helpdesk, system administration, networking, and infrastructure teams to support US business functions.
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Senior BP Project Management Specialist↗ MedtronicTS, IN 1d Operational owner of the day-to-day Knowledge process and AI-assisted content operations, ensuring knowledge appears at the point of need for IT support teams.
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Senior Hardware Asset Management Specialist BoeingUSA - Seattle, WA $111k–$174k1d Lead the full lifecycle management of enterprise IT hardware, from procurement through secure disposal, ensuring CMDB accuracy and optimizing hardware spend.
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LEAD ADMINISTRATOR L1↗ Wipro 1d Resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyze system performance trends, and create mitigation measures.
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Software Asset Management (SAM) Manager RockwellautomationMilwaukee, Wisconsin, United States 1d Lead enterprise software asset management, licensing, and IT service contract management to ensure compliance, optimize costs, and reduce risk.
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Technical Support Manager↗ CompuComPune Division, Maharashtra, India 1d Overseeing daily Service Desk operations, managing shifts and teams, streamlining processes, and ensuring SLA adherence for a voice-based corporate service desk.
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Gerente de activos informáticos↗ Iwantic €30k1d Manage the full lifecycle of IT assets (hardware, software, licenses), control inventory, and oversee IT procurement processes to optimize costs and ensure efficient resource utilization.
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Sr. Retail Digital Support Analyst ColumbiasportswearcompanyPortland, Oregon, United States of America 1d Coordinate technology deployments and provide escalation support for retail store operations, including POS systems, payment devices, and networking equipment.
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Problem Manager (contract for 1 year, parental cover) AristocratBulgaria (Sofia) 1d Manage the lifecycle of IT problems, identify root causes of incidents, and prevent recurrence to sustain operational excellence.
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Manager of Asset Management LnwRemote 1d Leads hardware, software, and cloud asset management, owning the asset lifecycle, license compliance, renewals, and spend optimization.
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Global Operations Center Analyst RsmSan Salvador, SV 1d Monitor and troubleshoot RSM's Core IT Systems (servers, networks, LAN/WAN, SD-WAN) to ensure critical uptime and resolve outages.
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Associate Product Owner ClarivateISR- Jerusalem (PQ), IL 1d Central point of coordination for Global Operations Center operational needs, initiatives, process improvements, integrations, and tooling requirements, connecting operational priorities with technical delivery teams.
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Head of Technology Service Excellence ComputershareEdinburgh, Scotland, GB 2d Lead global Technology Service Operations, driving operational resilience, service performance, and commercial effectiveness for a complex technology estate.
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Lead, Configuration Management↗ Astellas PharmaBengaluru, Karnataka, India 2d Lead global configuration management strategy and capability for DigitalX, ensuring the CMDB is optimized, maintained, and trusted for service and business decisions.
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Operations Support Engineer (Associate/Senior, Contract - Renewable), Technology Consulting↗ EYSingapore, Singapore 2d Operations engineer in IT product management ensuring reliability, stability, and efficiency of technical infrastructure.
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Associate - IT Service Management Analyst - Technology Service Management - IT Hong Kong Exchanges and Clearing LimitedHong Kong, Hong Kong, HK 2d Manage daily IT Service Management operations including Incident, Problem, and Change Management, lead incident response, and drive root cause analysis to prevent recurrence.
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Specialist, Change Demand & Service Improvement New DayLeeds, England, GB 3d Identify operational issues, define root causes, and coordinate remediation activities to improve services and processes.
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Stage - Business Lines Permanent Control Officer - Operations H/F CaceisParis, Ile-de-France, FR 3d Junior control officer supporting permanent control teams in business lines to manage operational incidents, conduct second-level controls, and prepare reporting.
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Processus Manager H/F Crédit Agricole S.A.Guyancourt, Ile-de-France, FR 3d Process Manager ensuring the proper functioning of IT processes within CA-GIP, contributing to incident and change resolution for clients.
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Team Lead, IT Application Support StrivectorUSA $99k–$139k3d Lead IT Application Production Support team, ensuring service delivery, SLA/KPI adherence, and performance/capacity management.
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Application Support (Onsite Service Lead) Cardinal Integrated Technologies IncUSA $65k–$105k3d Lead application and production support operations for a client in New York, coordinating onsite and offshore teams to ensure service delivery.
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Application Support Lead HCL GLOBAL SYSTEMS, INC.USA $100k–$140k3d Lead application support operations, managing incidents, problems, and changes while coordinating between onsite and offshore teams to ensure smooth service delivery.
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Senior Manager, Incident & Change Management (ITIL Expertise + Experience in Network, Infra, Data Centre & Application-Support is a Must)↗ SitaDelhi, India 3d Lead a global team of Incident and Change Managers to protect service continuity, govern operational change, and restore critical services with speed and control across network, infrastructure, data centre, and application-support environments.
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Manager - Cloud Operations↗ Tata CommunicationsChennai, Tamil Nadu, India 3d Manage customer queries and resolve complex technical issues in Cloud and Security domains, acting as a conduit between customers and engineering/architecture teams.
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IT Service Delivery Manager↗ DecskillLisbon, Portugal 3d Lead and coordinate ITIL-based service management processes (Incident, Problem, Change, Request) and ensure service continuity for AXA GO and AXA GBS stakeholders.
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