Product Manager (Self-Service)
Core
Shape user interactions with Infobip's Self-Service Portal to convert trial users to onboarded customers and partners by designing intuitive journeys and removing friction.
Role type
Senior Product Manager (Self-Service / Product-Led Growth)
Builds
Self-Service Portal features for user onboarding, problem solving, and value realization
Domain
Cloud communication platform / B2B SaaS
Deliverable
product features
Required skills
Product vision and roadmap definition, User behavior analysis and research, Stakeholder management, Agile methodologies (Scrum/Kanban), Technical concept understanding (APIs/Integrations), Data-driven decision making, Cross-functional collaboration
Preferred skills
Consumer product experience, Product-led growth strategy, AI/automation integration, Mentorship
Technologies
AI tools, Automation platforms, Personalization engines
Responsibilities
Define product vision and roadmap, Collaborate with design and engineering to create user flows, Translate customer insights into product requirements, Partner with marketing and customer success to launch features, Mentor junior team members, Optimize key user journeys using behavioral data
Seniority
Senior, hands-on IC