Product Manager (Self-Service)
Core
Design intuitive self-service user journeys and optimize the Infobip Portal to convert trial users to onboarded customers and partners.
Role type
Senior Product Manager (Self-Service)
Builds
Self-service onboarding flows, user portals, and AI-powered support features
Domain
Cloud communication platform / B2B SaaS
Deliverable
product features
Required skills
Product vision definition, user behavior analysis, UX research, stakeholder management, agile methodology, technical concept understanding, product lifecycle management
Preferred skills
Consumer product experience, B2B product-led growth strategy, behavioral metrics expertise (activation, retention), AI/automation integration
Technologies
AI tools, automation frameworks, personalization engines
Responsibilities
Define product vision and roadmap for self-service experiences, collaborate with design and engineering to create intuitive interfaces, leverage data and UX research to optimize user journeys, partner with marketing and customer success to drive adoption, mentor junior team members
Seniority
Senior, hands-on IC