Contact Center Technology
1,090 open positions
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Manager, Product - CCaaS Telus-DigitalRemote 4mo Lead multidisciplinary teams to build and deliver contact center solutions (CCaaS) that create measurable business value for clients.
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Technical Support Engineer Five9India 4mo Manage day-to-day operational activities for Moves, Adds, Changes, and Deletions (MACD) and provide production support for enterprise contact center environments.
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Customer Success Manager - Polish Market FonioWarsaw €60k–€80k4mo Primary point of contact for Polish SMB customers to drive adoption, retention, and value realization for an AI voice agent and automated CRM platform.
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Customer Experience & Procesverbetering Specialist | Utrecht | €3.380 - €4.247 CS Opleidingen B.V.CS Opleidingen B.V. €41k4mo First point of contact for customers, analyzing inquiries to identify process bottlenecks and implement improvements using customer insights and AI.
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Customer Experience & Procesverbetering Specialist (HBO Bedrijfskunde) | Rotterdam | €3.380 - €4.247 Lindenhaeghe B.V.Lindenhaeghe B.V. / CS Opleidingen B.V. €41k4mo First point of contact for customers, analyzing customer journeys to identify process improvements and AI applications to enhance service delivery.
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Customer Experience Specialist Certify360 Edtech Group B.V.Remote €41k5mo Primary point of contact for customers, guiding conversations to solutions while critically evaluating and improving AI-driven communication and processes.
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Enterprise AI Product Engineer RingCentralBelmont, California $127k5mo Architect and build end-to-end enterprise AI solutions, translating business opportunities into production-grade features for RingCentral's UCaaS and AI platforms.
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Global Revenue CCaaS Sr. Product Manager - Remote ResmedRemote $170k5mo Define and drive product strategy, roadmap, and operational alignment for Resmed's global contact center technology ecosystem to support sleep apnea and chronic disease care.
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Head of Client Experience Project-ExpeditionRemote $3k5mo Lead the Client Experience function for a travel technology company, combining hands-on frontline support with strategic leadership to scale service operations while integrating AI tools.
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Director of Support BoomAustin Texas 5mo US point person and leader for Boom's support function, evolving support from a cost center into a competitive advantage for renters, property managers, and applicants.
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Program Manager, Voice of the Customer FigmaRemote $127k5mo Build and run a company-wide Voice of the Customer (VOC) program to translate customer insights from Support, Sales, NPS, and community into actionable signals for Product and Engineering.
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Technical Deployment Specialist PlanhatLondon 5mo Own the full deployment lifecycle, translating business strategy into scalable technical solutions and building intelligent workflows with AI-powered automations for customers.
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Technical Writer (1yr Contract) SendbirdSeoul, South Korea 5mo Create and maintain high-quality documentation, user guides, UI text, and UX copy for Sendbird's AI customer experience platform to empower developers and end-users.
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Sr. AI Interaction Designer ObserveaiRemote $95k5mo Architect high-fidelity logic and interaction models for AI Agents to automate QA, measure ROI, and optimize customer service across Voice, Chat, Email, and multi-channel interactions.
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Sr Advisory Solution Consultant (Pre-Sales) - Dutch Speaking ServiceNowAmsterdam, nl 5mo Pre-sales technical consultant guiding revenue for Employee Experience, Customer Workflow, and ITX solutions by developing and positioning product-specific solutions during sales cycles.
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Product Support Manager Notion PressHyderabad, India 5mo Leading a team of Product Support Specialists to manage executive-level escalations, drive process improvements, and ensure operational excellence for Notion's global customer base.
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Sr Principal Product Manager, Unified Support & AI Experience IngrammicroMississauga, Canada CA$150k–CA$180k5mo Define and execute product strategy and roadmap for a global Unified Support and AI Experience ecosystem, transforming enterprise support into a modern, AI-enabled platform.
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Senior Product Manager InfobipZagreb (Croatia) 5mo Leading the discovery, definition, building, launching, and scaling of global communication products and services.
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Senior Projektmanager Customer Operations (m/w/d) hbk Partner GbRRemote 5mo Initiating and steering projects in order management (e.g., churn prevention) and developing AI solutions for identification, introduction, integration, and continuous optimization.
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Sr. Manager of CX Enablement ImprintNew York City 5mo Own the quality, training, and knowledge management systems powering customer experience for a fintech payments platform serving brands and consumers.
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Technical Lead Solution Specialist AI (*gn) VIER GmbHHybrid / Hannover / Karlsruhe 5mo Leading a team of Solution Specialists to deliver Conversational AI, intelligent voice/chatbots, and business process automation for customers.
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Working Student - CRM Consultant Avidly Germany GmbHRemote 5mo Support delivery of HubSpot-powered CRM solutions for clients by assisting in discovery, configuration, and documentation.
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MY - CS - AI Engineer (Team Lead) Zeal-GroupKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5mo Develop, maintain, and optimize AI Customer Service Chatbots to improve response quality, reduce escalations, and enhance customer satisfaction.
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Solution Architect- Customer Engagement AppleBengaluru, India 5mo Design and architect global, business-critical applications for Apple's Customer Systems space to deliver world-class sales and service experiences across diverse channels including retail, contact centers, and enterprise customers.
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Head of Student Experience CialfoIndia (Delhi) 6mo Define and own the student experience standard across four education brands (Cialfo, BridgeU, Kaaiser, Explore) to drive conversion and trust in a global university admissions and counselling platform.
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Associate Director, Digital Self Help & AI Experience IdexxWestbrook, ME 6mo Define and lead strategy for a connected digital support ecosystem using AI and automation to help customers resolve issues quickly with minimal workflow disruption.
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Technical Product Support Specialist (Datamerge) SabreZonAmerica, Montevideo, Uruguay 6mo Execute inbound/outbound GDS data migrations (PNRs and Profiles) and resolve complex data issues to ensure travel data accuracy for global partners.
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Solutions Engineer, Implementation & Delivery | Housing EliseAINew York City $135k6mo Solutions Engineer owning technical implementation end-to-end for enterprise housing and healthcare customers, partnering with Engagement Managers to configure and activate EliseAI's platform.
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Head of Grab Support, Thailand GrabBangkok, th 6mo Lead end-to-end customer experience strategy and operations for Grab in Thailand, serving as the primary operational partner with BPO teams to drive user retention and revenue growth.
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B2B Customer Support Specialist (f/m/d) PrewaveVienna €36k6mo Enterprise customer support specialist for an AI-native supply chain risk platform, serving procurement and compliance leaders at major corporations.
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CRM-Manager (w/m/d) MigrandoRemote 6mo Strategic CRM management using HubSpot to optimize marketing, sales, and service processes for a Legal-Tech company assisting immigrants with German citizenship.
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Contact Center AI Solution Consultant AccentureRemote 6mo Design, build, and implement Google CCAI and Gen AI solutions to transform customer experience strategies for clients in sales, service, and marketing.
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Technical Account Manager (m/w/d) – KI-Voice-Agents | Remote oder Kempten BEK Service GmbHRemote 6mo Central interface between customers and product/engineering teams to help B2B clients maximize the potential of AI telephony platforms.
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Associate Product Manager - Vault CRM Suite VeevaRemote $60k6mo Develop world-class CRM solutions for life sciences companies, focusing on AI Agents, Account Management, and engagement channels.
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Product Manager - Agent Experience & Customer Operations ExoticcaBarcelona, Catalonia, Spain 6mo Own the roadmap and evolution of Salesforce and Sprinklr platforms to improve call center agent productivity, sales conversion, and customer satisfaction.
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Customer Experience Engineer II MicrosoftUnited States, Washington, Redmond 6mo Resolve critical customer escalations, diagnose complex product problems, and drive continuous improvement by collaborating with Solution Architects, Product Managers, and Support Engineers.
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Salesforce Solution Architect NexstarTX, Irving 6mo Hands-on Salesforce Solution Architect building Media Cloud implementations and Agentforce autonomous agents.
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Agent Strategy Manager DecagonSan Francisco $160k7mo Partner with enterprise customers to guide AI agent deployments, drive adoption, and act as a strategic advisor to ensure meaningful outcomes.
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Senior Solution Architect (US/Canada) SanityRemote 7mo Lead onboarding workshops, technical workshops, and proof of concept development for enterprise customers to align strategic goals with Sanity's AI-powered Content Operating System.
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Customer Service Systems Manager (m/w/d) Soluvia Energy Services GmbHOffenbach am Main, HESSEN 8mo Managing the central Omni-Channel customer service system to ensure stable, integrated, and future-oriented communication across all service channels.
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