Contact Center Technology

1,090 open positions

Líder de Soporte TruoraRemote Lead the technical support team to build a measurable, automated operation using AI for B2B SaaS clients (fintechs, banks) integrating via API.
Internship - Deployment Strategist TelliBerlin €120k–€180k Support pilot accounts, help customers get live with AI voice agents, and build processes to scale customer success for B2C companies.
Customer Success Manager #1 Loyalty Tech Startup at LaasieRemote $80k–$150k Deliver value and customer satisfaction throughout the entire customer lifecycle for hoteliers and travel partners using Laasie's AI loyalty platform.
GTM Engineer MapleNew York $100k–$200k Own end-to-end revenue-generating systems, including lead pipelines, rep tooling, and growth experiments to drive closed-won revenue.
Implementation Manager, Healthcare FlipBrooklyn $120k–$150k Lead technical onboarding, configure integrations and workflows, and ensure successful production launches for healthcare and eCommerce clients using Voice AI.
企业微信-客户成功-行业解决方案专家（KA） TencentGuangzhou, China Design and implement industry-specific solutions on WeChat Work (Enterprise WeChat) for Key Account clients, driving adoption and commercialization.
Strategy & Operations Manager, CX GlossGeniusOnsite or remote · New York City · +1 more · $130k – $145k $160k Build cost models, automation strategies, and cross-functional playbooks to scale customer support without proportional headcount growth.
Customer Service Team Leader, Bogota MAJORITYHouston / Miami / Stockholm $35k–$55k Leading a high-performance customer service team in Bogotá to manage daily operations, ensure KPI compliance, and drive continuous improvement in a dynamic fintech environment.
Solution Engineer ParGo AIRemote $50k–$70k Technical bridge between sales, customers, and product teams, delivering demos and solution design for ParGo AI.
Forward Deployed Engineer UservoxDelhi / Mumbai Embed with enterprise customers to deploy and customize voice AI solutions, build custom integrations, and ensure adoption.
Junior Customer Success Manager | Associate (m/w/d) SuperchatBerlin €30k–€35k First point of contact for new SMB customers, guiding them through onboarding to integrate Superchat AI agents into their workflows and ensure early value realization.
About the job SK Group서울 을지로 Define and execute strategy for next-gen BSS (Billing, CRM, Order Management), standardize product catalogs, and design E2E order-to-billing processes for SK Telecom.
Customer Success Engineer TaskletSan Francisco $140k–$185k Handle inbound support, talk live with users, proactively help high-value customers, and automate/improve the system to reduce workload while ensuring customer success.
Customer Solutions Partner MosaicRemote $120k–$150k Connects product evaluation and onboarding by leading customized demos, guided trials, and initial deployments for enterprise customers to implement Mosaic, an AI resource manager.
Customer Success Inner AISão Paulo, Brazil Ensure customers achieve desired outcomes and have the best experience using the AI-Native workspace platform.
Product Operations Specialist, Intelligent Customer Service - TikTok TikTokSan Jose, United States of America Designing SOPs and tools to enable TikTok's AI customer service agents to resolve user issues end-to-end.
Customer Success Account Manager RichpanelBengaluru Own end-to-end success for a portfolio of high-value e-commerce brands, driving AI adoption, renewals, and expansion for Richpanel's AI-first customer service platform.
Customer Success Lead (CSM Lead) GENTY recruitmentRemote $36k–$40k Build and lead the LATAM post-sales team from the ground up while personally managing strategic accounts.
Internship - Success Architect TelliBerlin €120k–€180k Support pilot accounts, help customers get live with AI voice agents, and build processes to scale customer success for B2C companies.
TikTok Shop - Service Delivery Program Manager TikTokBangkok, Thailand End-to-end service delivery excellence for TikTok Shop in a specific country market, leveraging automation and AI to improve service quality and agent proficiency.
商家服务流程运营专家 - 抖音电商 ByteDance上海 Design and optimize the end-to-end merchant service workflow on Douyin E-commerce, focusing on issue identification, routing, and resolution to improve first-contact resolution rates.
Implementation & Solutions Engineer ClearFeedRemote $60k–$80k Implementing and customizing an AI-powered helpdesk product for enterprise customers on Slack, MS Teams, and email.
生产力管理专家（达人服务AI方向）-抖音电商 ByteDance上海 Strategic planning and AI-driven resource management for customer service operations, ensuring stable user connectivity during peak events.
Customer Success Manager UnthreadNew York City, NY Onboard customers, drive product adoption, and ensure retention for a SaaS platform that uses AI to automate and structure customer support workflows within Slack.
云通信产品经理-火山引擎（北京/杭州） ByteDance北京 Build and manage a cloud communication PaaS platform covering SMS, voice, IM, RCS, email, and number privacy protection for B2B clients.
Technical Implementation & Pre-Sales Solutions Lead KocharTechGurgaon Technical pre-sales and implementation lead for an AI-powered knowledge management platform serving enterprise contact centers.
Associate Provisioning Analyst LogicMonitorBengaluru / Pune $86k–$110k Support centralized provisioning operations for customer account setup, product activation, feature enablement, and contract updates.
Customer Success Manager GENTY recruitmentRemote Manage a portfolio of US staffing industry clients by driving onboarding, account strategy, technical workflow setup, user training, and long-term growth.
Product Implementation Specialist HumaansLondon €90k–€110k Own customer journey from contract to launch for HRIS and AI orchestration platforms, managing data migration, configuration, and AI agent deployment.
Job #TX-7226 | Tech Lead (Node+React, Rabbit/Kafka) | Onsite-Gurugram (Delhi NCR) |7-13 YOE Https://Www.McSchennai.In/Job #TX-7226 | Tech Lead (Node+React, Rabbit/Kafka) | Onsite-Gurugram (Delhi NCR Lead architecture and delivery of an AI-native omnichannel dialer platform for customer engagement.
客服平台AI产品经理（商家服务体验方向）-TikTok Shop ByteDance北京 Build and iterate an international e-commerce customer service platform focused on merchant service experience, integrating AI capabilities to automate workflows and enhance human-agent collaboration.
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Job Lead the development, quality, and performance of Axi's knowledge base to support clients and Customer Service teams, while optimizing chatbot deflection and self-service experiences.
Conversational AI / CCAI Engineer Hunarstreet TechnologiesRemote Design, build, and maintain conversational AI solutions for contact centers, integrating voice and text channels with human agents.
服务策略项目经理-TikTok Shop ByteDance上海 Design, publish, and operate global service strategies for chatbots and human agents to ensure consistent customer experience across regions.
服务流程体验运营-商业生态与安全 ByteDance成都 Design, plan, and optimize user service workflows for ad content, translating business rules into executable SOPs for customer service teams.
Customer Service Solution Manager - Customer Support TikTokSingapore Design, implement, and optimize end-to-end customer service solutions, aligning support strategies with product development to deliver exceptional user and creator experiences globally.
AI Solutions Associate OmneaLondon £35k–£55k Deploying an AI-first agentic operating system for procurement to configure products, prepare data, and implement workflows for enterprise customers.
Customer support lead ContentedChristchurch, New Zealand Build and own the customer support function from the ground up for a SaaS platform that transforms business conversations into client-ready outcomes.
Presales Specialist (PSS) | OTT/CPaaS/SaaS | Kolkata Xperteez TechnologyKolkata, India Define and implement pre-sales strategy for CPaaS/SaaS solutions, specifically focusing on WhatsApp and RCS business messaging to drive revenue and customer growth.
服务策略运营-体验与服务 ByteDance北京 Design and optimize universal service strategies and processes (routing, transfers, outbound calls) to improve customer experience and service efficiency across multiple business lines.

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