Global Technical Support
860 open positions
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Fleet Monitoring Analyst CatWuxi, Jiangsu, CN today Provides first-line support, coordination, and problem resolution for heavy equipment fleet monitoring and product services.
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Technical Support Engineer I BackblazeRemote - Colombia today Resolve complex customer issues involving Backblaze cloud storage products and 3rd party integrations via direct communication and technical troubleshooting.
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Developer Support Engineer AeratechnologyBucharest, Romania today Customer-facing engineer helping enterprises solve technical issues for Aera Decision Cloud™, a cloud-based analytics and decision intelligence platform.
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Senior Production Support Engineer JobgetherRemote $90k–$110k1d Senior Production Support Engineer responsible for maintaining platform reliability, resolving complex technical escalations, and investigating high-severity incidents for a digital identity verification platform.
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Technical Specialist Automotive Talentpool Msx-InternationalAmsterdam, NH, nl 1d Technical specialist providing remote diagnostic support, troubleshooting, and repair guidance to dealers and mechanics for complex automotive systems.
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Premium Support Analyst II, Infrastructure EsriCharlotte, NC - Arboretum $70k–$95k1d Provide high-quality technical support for Esri's GIS platform (ArcGIS Online, Pro, Enterprise) via email, chat, and phone, resolving complex customer issues related to networking, databases, and cloud computing.
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Customer Success Manager (m/f/d) EnOceanMünchen, BAYERN 1d Technical Customer Success Manager guiding customers through platform demonstration, deployment, and operations for asset tracking and IoT solutions.
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Technical Support Engineer（Service Cloud） SalesforceJapan - Tokyo 1d Technical Support Engineer for Service Cloud, solving customer technical challenges and driving success through expert troubleshooting and support.
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IT Support Manager↗ AgilifyRemote $90k1d Accountable for every support ticket, coordinating technical delivery and client relationships for custom applications, cloud platforms, and AI solutions.
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Product Solutions Analyst | Housing EliseAINew York City $75k–$95k1d Subject matter expert providing tier 1 and tier 2 technical support for EliseAI's housing and healthcare AI agents, troubleshooting client issues, and driving product improvements.
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Support Engineer II - TMS JdaMonterrey, MX 1d Provide customer experience and solution support for Transportation Management Systems (TMS) by deploying applications, troubleshooting issues, monitoring health, and developing automations.
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Product Support Associate ProcoreIE - Ireland - Dublin €31k–€43k1d Troubleshoot complex reality capture workflows and resolve customer issues for drone, 360-camera, and GIS processing on the DroneDeploy platform.
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Technical Escalations Engineer 2 (Web Platform) DatadogSeoul 2d Senior Technical Escalations Engineer solving complex customer issues for Datadog's Web Platform, including authentication, authorization, identity, and visualization stacks.
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Senior Technical Support Account Manager Open SasMitte, Berlin, Stadt, DE 3d Strategic technical advisor supporting complex SAS 9 and Viya environments for enterprise customers in DACH region, coordinating global resources and driving value from Enhanced Support engagements.
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Product Support Specialist WrightPlan Inc.USA $65k–$70k3d Respond to customer inquiries, investigate technical issues, deliver training, and support software configuration for cloud-based B2B SaaS applications in the construction industry.
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Technical Support Engineer EndexNew York City 3d Diagnose and resolve production issues for AI agents used by financial institutions and Fortune 500 companies.
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Technical Support Specialist | LatAm↗ PlaysonRemote 3d Provide second-level technical support and integration protocol testing for iGaming operators' software integrations.
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Staff Client Support Engineer BigIDUSA (Remote) $120k–$140k3d Escalation point for complex, high-impact production issues for enterprise customers, finding root causes, delivering fixes/workarounds, and advocating for customers with Engineering and Product.
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Senior Production Support Engineer (8 am - 5 pm ET) PindropsecurityRemote $90k–$110k3d Technical expert for Pindrop's platform focusing on API integrations, complex troubleshooting, and production reliability for enterprise customers.
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Residential COE - Germany Sungrow Deutschland GmbHGermany - Munich 3d Center of Expertise providing expert technical support, troubleshooting, and training for residential energy storage products (inverters, batteries, EMS) across Europe.
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Junior Full Stack Developer HelfyTbilisi, Georgia 3d Act as the NOC (Network Operations Center) to monitor system health, investigate incidents, and resolve technical issues to ensure 24/7 platform stability.
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Lead, Customer Support - Thailand CloudbedsRemote 4d Lead and mentor a team of Customer Support Coaches delivering technical support and troubleshooting for Cloudbeds' hotel management software platform to customers in Thailand.
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Manager, Technical Account Manager GomotivePakistan 4d Leading a Tier 2 Technical Support organization for a fleet management SaaS platform, managing team performance, escalations, and cross-functional partnerships.
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Senior Technical Account Manager New DayLondon, England, GB 4d Act as a trusted technical contact for strategic clients, bridging the gap between clients and internal teams (Product, Engineering, Technology) to resolve technical challenges and improve client experience.
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Technical Support Specialist (m/w/d) - München FILICS GmbHMünchen 4d First point of contact for technical questions and issues, keeping autonomous mobile robots running for customers via remote support and occasional on-site visits.
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Analyst, Technical Service Experience VisaPH - Pasay, Philippines - Manila 4d Third-line support analyst providing advanced technical troubleshooting and investigation for Visa's Risk and Identity Solutions (RaIS) ecosystem.
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Premium Support Advisor (Portuguese Speaking) DoceboToronto, Ontario 4d Dedicated technical co-pilot and trusted advisor for strategic enterprise accounts, resolving complex software challenges and bridging clients with product visionaries.
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Product support specialist Watershed TechnologyMexico City 4d Provide high-quality customer support and product education for B2B/SaaS clients using the Watershed enterprise sustainability platform, resolving technical issues and acting as a customer advocate.
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Associate Specialist, Executive Escalations & Premium Support ServiceTitanYerevan, Armenia 4d Tier 3 specialist providing advanced troubleshooting, workflow solutions, and coaching for ServiceTitan's SaaS platform to resolve complex customer and internal support issues.
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IT Support Specialist (m/w/d) Akkodis Germany Tech Experts GmbHDresden, SACHSEN 4d Complex troubleshooting and support for high-end software, cloud infrastructures, and international clients.
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Product Support Specialist VisionLink (m/w/d) ZeppelinGarching, DE 4d Central technical support for the VisionLink fleet management platform, handling hotline/ticket requests, troubleshooting machine connectivity and data issues, and training customers.
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Supportability Technical Lead, Billing, Google Cloud↗
GoogleWaterloo, ON, CA
$176k–$256k4d
Design the future state of technical support and customer experience for Google Cloud Billing, driving improvements at scale across all Cloud customers.
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Senior Support Escalation Engineer↗ Octave IntelligenceRemote 4d Provide world-class support and technical troubleshooting for escalated customer issues in quality, EHS, and compliance management SaaS software.
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Technical Account Manager Reo-DevBengaluru 4d Technical Account Manager supporting developer-focused SaaS companies by enabling customer integrations, validating data pipelines, and resolving technical issues via SQL and API debugging.
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Senior Production Support Engineer (8 am - 5 pm ET)↗ PindropRemote 4d Senior Production Support Engineer owning resolution of critical production issues, leading high-severity incident investigations, and serving as a technical expert for API integrations and complex troubleshooting.
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Technical Solutions Engineer, Google Cloud, Billing↗
GoogleSingapore, SG
4d
Diagnose and resolve technical issues for Google Cloud customers, acting as a consultant to advocate for customer needs and improve product quality.
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Senior Technical Services Engineer↗ EnsoDataMadison, WI, US $100k–$105k4d Senior Technical Services Engineer ensuring successful implementation, deployment, and support of Software as a Medical Device (SaMD) solutions in the healthcare industry.
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Technical Support Engineer - Enterprise Accounts ZohoUSA $87k–$105k4d Provide timely, professional technical assistance to enterprise customers through email, phone, and live sessions, resolving complex issues across multiple Zoho products.
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Technical Support Engineer 2 TwilioRemote 4d Support Twilio's Programmable Messaging product by resolving complex customer requests, troubleshooting message deliverability, and acting as a subject matter expert for the API.
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Technical Support Engineer - Student Position BlockaidNew York, United States 4d Junior Technical Support Engineer providing front-line support for blockchain security applications, diagnosing issues, and monitoring system performance.
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Fleet Monitoring Technician EquipmentsharecomRemote 5d 24/7 remote monitoring and basic management of heavy equipment rental fleet and Customer Owned Equipment (COE), focusing on system alerts, incident triage, and escalation to maintain fleet uptime.
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Support Engineer KMS LighthouseMelbourne, Australia 5d Primary technical point of contact for enterprise customers, handling complex application support issues and ensuring service stability.
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