Global Technical Support
652 open positions
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Senior Technical Support Engineer - Customer Support (all genders) About-You-Se-Co-KgNew York, NY, us today Investigate and resolve complex technical issues for enterprise B2B SaaS customers by analyzing symptoms, tracing request flows, and collaborating with engineering teams.
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Technical Support Engineer, Application Security CloudflareSingapore today Serve as a trusted technical advisor for Enterprise customers, diagnosing and resolving complex issues related to Cloudflare's Application Services/Performance solutions.
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Sr. Engineer - Application Support S 4B GenpactRemote 1d Provide advanced technical support for troubleshooting and resolving application-related incidents, perform maintenance, and support new application implementations.
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Senior Technical Support Engineer EndorlabsPanama 1d Primary technical escalation point for Tier 1/2 support issues, diagnosing root causes in the Endor Labs Application Security platform and coordinating with Engineering to resolve critical customer bugs.
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Customer Support Engineer - Level 1 CelonisBangalore, India 1d Provide in-depth technical support, analysis, diagnosis, and recovery of complex technical issues for Celonis Platform customers.
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Technical Customer Engineer (Product Support) JobgetherRemote $120k–$120k1d Primary technical responder for escalated customer issues involving integrations, APIs, authentication, and deployments, combining debugging with lightweight development to resolve problems and drive fixes.
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Technical Support Engineer, APAC FireblocksSingapore 1d Provide real-time technical support and troubleshooting for Fireblocks's SaaS platform serving global financial institutions in the DeFi and Web3.0 space.
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Sr Associate Customer Support Analyst - Adaptive Planning AI, ML & Application Support (Monday-Friday, 12pm to 9 pm) WorkdayCosta Rica 2d Resolve complex cases and incidents for Workday's Adaptive Planning platform and autonomous AI agent workflows, bridging traditional SaaS troubleshooting with AI operations.
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Senior Claude Support Analyst - Assistant Manager StatestreetBangalore, India 2d Lead operational support for Claude AI services, managing incidents, ensuring platform reliability, and mentoring junior analysts.
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Senior Escalation Engineering (ThousandEyes) CiscoMexico City, Mexico 2d Lead complex, high-impact customer investigations for a Digital Experience Assurance platform to diagnose service problems and restore service quickly.
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CCaaS Support Engineer - Genesys Cloud, Amazon Connect CnxAUS Melbourne - 276 Flinders Street Level 7, AU 2d Provide Level 1 and Level 2 technical support for Genesys Cloud, Amazon Connect, and other CCaaS platforms, managing IVR systems, call flows, and routing configurations.
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Technical Support Engineer ZoomRemote (US) $65k–$65k2d Resolve complex technical issues for Zoom's Premier enterprise customers via email and direct conversation, focusing on meeting quality and network connectivity.
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Dedicated Support Engineer - San Francisco OpenAISan Francisco 2d Senior Support Engineer for Premium customers, resolving complex technical issues, ensuring system reliability, and driving product improvements for AI infrastructure.
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Technical Support Specialist (Hospitality), German speaking↗ LightspeedMadrid, MD, ES 2d Provide premium technical support and white-glove service to Lightspeed's most valuable and complex hospitality merchants via email, phone, video, and on-site engagements.
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Post Sales Engineer Ingrammicroİstanbul, Türkiye 2d Provide after-sales technical support and solutions to advanced complex technical projects or business issues for clients post-purchase.
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Rail Solution Operations Engineer↗ AlstomKA, IN 2d L2 support engineer for connected digital railway fleets, diagnosing and restoring wayside systems to ensure fleet availability and operational SLAs.
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Field Engineer (Customer Service) MotorolasolutionsKuala Lumpur, Malaysia 2d Provide remote and on-site support for deployed public safety command & control systems, handling incident response, root cause analysis, and process optimization using automation and data analytics.
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Product Specialist CoveoenLondon | Londres 2d Resolve technical support cases and guide clients to maximize value from the Coveo platform.
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Operations Specialist AppDirectMontreal 2d Support and contribute to day-to-day operations for key strategic programs within the Support Operations team, focusing on technical support and cloud services for service providers.
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Personalized Support Engineer TwilioRemote 2d Provide 24x7x365 technical support and advocacy for Twilio's top-tier enterprise customers, resolving complex issues across various Twilio products while collaborating with Technical Account Managers.
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Product Support Engineer - HU TulipBudapest, Hungary 2d Frontline technical support for AI-native manufacturing software, diagnosing issues, educating customers, and collaborating with engineering teams.
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Technical Customer Engineer (Product Support) NametagRemote $120k–$120k2d Technical escalation point for customer-reported issues, diagnosing complex integration problems, and collaborating with engineering to drive fixes.
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Application Support Engineer [L2] SednaAthens 2d L2 Application Support Engineer troubleshooting complex API and integration issues for global trade customers.
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Technical Support Engineer, Korean-speaking (Remote, AUS) CrowdstrikeRemote 3d Provide 24x7 technical support and troubleshooting for CrowdStrike Falcon platform to Korean-speaking enterprise customers in the Asia-Pacific region.
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Product Support Analyst SaaS production ( APIs , CRM )-Mexico Remote↗ EllucianRemote 3d SaaS production support role delivering functional and technical support for higher education institutions, focusing on admissions workflows, integrations, APIs, and production issues.
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Tech Support Manager nVentRaleigh, NC, US $105k–$105k3d Lead a global technical support organization serving the Data Solutions business, acting as the critical technical backbone for diagnosing complex customer issues and ensuring 24/7 coverage.
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Business Application Specialist - SQILLS↗ SiemensRemote $70k–$70k3d First point of contact for American live customers regarding incidents, questions, and urgencies for the S3 Passenger SaaS product, a leading inventory and reservation system for rail/bus operators.
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Customer Support Engineer Natterbox-LtdRemote $26k–$26k3d Own front-line technical support for Natterbox's global SaaS products, delivering rapid resolution and high-quality troubleshooting for Voice and AI-powered contact centre environments.
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DevOps Support Engineer↗ CopadoKA, IN 3d Provide technical support and troubleshooting for the Copado DevOps platform serving Salesforce customers.
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Staff Technical Support Engineer KongCalifornia, United States 3d Resolve complex, mission-critical issues for Global 5000 customers in production and pre-production environments while influencing product roadmaps.
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Customer Support Engineer, Matterport - Tokyo CostarTokyo (JP) - STR 3d Provide high-touch technical support and issue resolution for SMB and Enterprise customers of Matterport's spatial computing platform via phone, email, and chat.
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Support Engineer I (NYC, Weekend Shift) ReplitNYC (SoHo) 3d Provide technical support and debugging for developers using the Replit agentic software creation platform via support tickets.
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Senior Technical Support Engineer - Telephony↗ TalkdeskRemote, US $50k–$50k3d Senior Technical Support Engineer acting as a strategic partner to clients, bridging the gap between customers and internal Engineering/Product teams to resolve complex telephony issues and advocate for customer needs.
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Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)↗
GoogleSunnyvale, CA, US
$152k–$152k3d
Senior IC troubleshooting and advocacy for critical enterprise customers on Google Cloud Platform, focusing on resolving complex technical issues, optimizing performance, and driving product improvements.
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Geophysicist - DP SlbHouston, United States 3d Provide technical support, consult with operations, and identify opportunities for continuous improvement in product and service delivery.
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Top Customer Solutions Developer II, Networking, Google Cloud (Mandarin)↗
GoogleWaterloo, ON, CA
$152k–$152k3d
Senior IC troubleshooting and advocacy for critical Google Cloud customers, resolving complex technical issues and driving product improvements.
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?Support Lead↗ Remote 3d Build and scale a centralized support operation for a SaaS platform serving automotive agencies and workshops across Latin America.
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Associate, Customer & Product Support AlphaSenseRemote $65k–$65k3d First-line support associate for a market intelligence platform, resolving technical issues, guiding users on features, and acting as a liaison between customers and product/engineering teams.
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Operations Engineer, Intern PproSao Paulo 3d Level 1 Support role in Global Technical Operations, resolving user issues and ensuring a stellar PPRO experience for high-value users.
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Ingénieur Support Systèmes Iliad-FreeRemote 3d Provide technical support to clients and assist teammates across Free Pro offerings by managing infrastructure evolutions, incidents, and change requests.
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