ETIC, AWS Cloud Solutions Architect - VA
Core
Design, implement, and optimize Amazon Connect contact center solutions for clients, translating business requirements into technical architectures.
Role type
Senior Associate AWS Solutions Architect (Contact Center)
Builds
Scalable, secure Amazon Connect solutions including call flows, IVR, and chatbots integrated with AWS services and third-party systems.
Domain
Technology / Contact Center Operations / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Amazon Connect, AWS Cloud Architecture, Telephony/VoIP/IVR, Python/JavaScript/Node.js, CRM Integration (Salesforce/Zendesk), Technical Leadership
Preferred skills
AWS Certified Solutions Architect, Cloud Migration, Cloud Performance Optimization
Technologies
AWS Lambda, S3, DynamoDB, IAM, CloudFormation, Salesforce, Zendesk, Python, JavaScript, Node.js
Responsibilities
Design robust Amazon Connect solutions, lead project deployment, optimize configurations, collaborate with stakeholders, mentor junior staff, document architectures, conduct training, ensure compliance and security.
Seniority
Senior Associate, hands-on IC with mentorship responsibilities
