ETIC, AWS Cloud Solutions Architect - VA
Core
Design, implement, and optimize Amazon Connect contact center solutions for clients.
Role type
Senior Associate AWS Cloud Solutions Architect (Contact Center)
Builds
Scalable, secure Amazon Connect solutions including call flows, IVR, and chatbots
Domain
Technology / Contact Center Operations
Required skills
Amazon Connect, AWS (Lambda, S3, DynamoDB, IAM, CloudFormation), Telephony/VoIP/IVR, Python/JavaScript/Node.js, CRM Integration (Salesforce/Zendesk)
Preferred skills
AWS Certified Solutions Architect, Master's degree in CS/IT, Experience in Management Consulting/Big 4
Technologies
Amazon Connect, AWS, Lambda, S3, DynamoDB, IAM, CloudFormation, Salesforce, Zendesk, Python, JavaScript, Node.js
Responsibilities
Design robust Amazon Connect solutions, Lead project deployment, Optimize configurations, Collaborate with stakeholders, Provide technical mentorship, Develop documentation, Conduct training, Ensure compliance and security
Seniority
Senior Associate, hands-on IC with mentorship duties
