Demo Engineer
Core
Build and maintain high-impact product demos for a conversation-centric customer experience platform, partnering with sales consultants to enable customer-facing presentations.
Role type
Technical Demo Engineer (Pre-Sales)
Builds
Scalable demo environments, technical assets, and reusable demo content for enterprise software.
Domain
Contact Center as a Service (CCaaS) and Customer Experience (CX)
Deliverable
product features
Required skills
Demo creation and customization, Python, JSON, HTML/CSS, JavaScript, Conversational AI, Contact Center technologies (IVR, IVA, speech recognition, NLP), API integrations, Enterprise software architecture
Preferred skills
Voice AI, Conversational design, Salesforce, HubSpot, Zendesk, ServiceNow, Data Security & Privacy (HIPAA, PCI, GDPR), Call Recording & Monitoring (TCPA, TSR, DNC), Spanish, French, Data networking, SIP, Google Dialogflow
Responsibilities
Design and maintain product demos across platforms, customize demos for specific customer use cases and industries, partner with Solution Consultants during the sales cycle, provide technical discoveries and solution validation, standardize demo best practices and documentation, train sales teams on demo positioning.
Seniority
Mid-level, hands-on IC