Customer Success Manager (BR)
On-site · Brazil
Core
Primary point of contact for Brazilian SMB customers to drive adoption, satisfaction, and retention of AI voice agents.
Role type
Customer Success Manager (Brazil)
Builds
AI voice agents and automated AI suite for SMBs
Domain
B2B SaaS, AI, Voice Technology
Deliverable
product features
Required skills
Customer success management, account management, relationship building, proactive outreach, churn management, CRM usage, technical troubleshooting, data-driven analysis
Preferred skills
SaaS/B2B experience, technical understanding of APIs/logs, affinity for AI products
Responsibilities
Own customer portfolio lifecycle, conduct calls and meetings to build relationships, run check-ins and proactive outreach, coordinate setup with developers, maximize customer value, manage churn risks, manage activity in HubSpot
Seniority
Mid-level, hands-on IC