Cloud Contact Center (Genesys) Consultant/Manager - Mexico
Core
Design, architect, and deliver Genesys Cloud Contact Center implementations and optimization projects, including AI chatbot integration and digital roadmaps.
Role type
Senior IC Cloud Contact Center Consultant/Manager
Builds
Cloud Contact Center platforms, AI chatbots, and digital transformation roadmaps
Domain
Contact Center Operations / Cloud Contact Center / AI
Deliverable
production ML models | product features
Required skills
Genesys Platform architecture, Cloud Contact Center implementation, AI chatbot/Virtual assistant design, Digital roadmap creation, Contact center transformation strategy, Team management
Preferred skills
Contact center capability assessment, KPI benchmarking, WFM solution design, Speech analytics tools (Call Miner, NICE, Verint), Global team collaboration
Technologies
Genesys, AI Chatbots, Speech Analytics Tools
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects, Adapt existing methods to solve moderately complex problems, Determine methods and procedures on new assignments with guidance, Manage small teams and/or work efforts
Seniority
Senior, hands-on IC
