Cloud Contact Center (Genesys) Consultant/Manager - Mexico
Core
Design, architect, and deliver Genesys Cloud Contact Center solutions and transformation strategies for clients.
Role type
Senior IC Cloud Contact Center Consultant/Manager
Builds
Cloud Contact Center platforms, AI chatbots, and digital roadmaps
Domain
Contact Center / Customer Service / Cloud
Deliverable
production ML models
Required skills
Genesys Platform, AI chatbot/Virtual assistant design, Contact Center transformation strategy, Speech analytics, Project Management
Preferred skills
Contact center capability assessment, WFM solution transformation, Global team collaboration
Technologies
Genesys, Call Miner, NICE, Verint
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects, Adapt existing methods to create alternative solutions, Manage small teams and work efforts, Determine methods and procedures on new assignments
Seniority
Senior, hands-on IC
