Contact Center Technology

761 open positions

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Job Lead and scale a distributed technical support function for an international SaaS platform, focusing on automation, AI integration, and operational efficiency.
Customer Success Inner AISão Paulo, Brazil Ensure customers achieve desired outcomes and have the best experience using the AI-Native workspace platform.
Senior Manager, Customer Centricity TabbyDubai, UAE Define and maintain standards for human-led customer conversations to resolve complex issues that LLM agents cannot handle, ensuring fair outcomes and high CSAT.
Product Support Specialist (d/f/m) - German-speaking LeapsomeRemote ( $40k–$40k German-speaking Product Support Specialist diagnosing technical issues and answering product questions for Leapsome's German-speaking customers.
AI Agent Implementation Specialist SuperRemote ( Transform customer SOPs, documents, and workflows into structured, accurate AI behavior for multi-channel customer service agents.
Product Solutions Analyst | Housing EliseAIRemote Serve as the first line of defense for clients by troubleshooting issues, managing ticket queues, and ensuring seamless client experiences with the Elise platform.
Web Optimization & Personalization Manager PandaDoc • Remote (Work from Home)Remote Own conversion rate optimization and the web experimentation program for PandaDoc's self-serve and sales journeys, optimizing for both human users and AI agents.
Customer Success Manager UnthreadNew York City, NY Onboard customers, drive product adoption, and ensure retention for a SaaS platform that uses AI to automate and structure customer support workflows within Slack.
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Job Remote Strategic Customer Experience, AI & Data Manager responsible for transforming customer feedback and operational data into business improvements, leading AI support automation, and managing a VIP support program.
Onboarding Specialist Inner AISão Paulo, Brazil Onboard new B2C AI virtual assistant clients, conduct daily sales-focused webinars, and drive upselling to increase ARR and reduce churn.
Customer support lead ContentedChristchurch, New Zealand Build and own the customer support function from the ground up for a SaaS platform that transforms business conversations into client-ready outcomes.

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