Self-Service & AI Implementation Senior Principal Consultant
Core
Design, develop, and operate highly customized Self-service digital and AI-driven Bot applications (Virtual Agents), generative AI bots, and Agentic Virtual Agents for enterprise customer experience orchestration.
Role type
Senior Principal Consultant (Professional Services)
Builds
Custom AI/Virtual Agent solutions, IVR routing applications, and digital bot flows for Genesys platforms and third-party integrations (Google, Amazon).
Domain
Customer Experience (CX), Contact Center as a Service (CCaaS), Generative AI, Agentic AI
Deliverable
production ML models | product features
Required skills
Digital CCaaS architecture, Bot development, Generative AI tools, Agentic AI, IVR design, Webhook/Fulfillment logic, Prompt engineering, LLM-based conversational AI, API integration, Agile leadership
Preferred skills
Genesys Cloud/Architect/Dialog Engine/Composer, Google Dialogflow, Amazon Lex, GCP/AWS certification, Bot intent tuning
Technologies
Genesys Cloud, Genesys Architect, Genesys Dialog Engine, Genesys Composer, Google Dialogflow, Amazon Lex, PHP, Java, C#
Responsibilities
Manage strategic project initiatives; Design digital bot flows and routing applications; Create development effort estimates; Lead SS&AI team delivery and user story creation; Execute test scripts and provide UAT/QA support; Present and demonstrate digital bot solutions; Provide customer technical consulting and knowledge transfer.
Seniority
Senior, hands-on IC with strategic project ownership
