Senior Engineering Manager, Customer Experience
Core
Lead customer-facing solution discussions, pre-sales, and business development to help enterprise customers in Korea modernize their customer experience platforms and adopt AI-driven solutions.
Role type
Senior Engineering Manager, Customer Experience (Pre-sales & Solution Consulting)
Builds
Salesforce-based customer experience solutions and AI-driven engagement platforms
Domain
Enterprise Software, Customer Experience (CX), CRM, AI/LLMs
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise architecture, solution consulting, pre-sales leadership, customer engagement, business development, Salesforce ecosystem navigation, technical stakeholder management
Preferred skills
Salesforce certifications, knowledge of Agentforce/Data Cloud/Einstein AI, digital transformation experience, cloud/AI modernization initiatives
Technologies
Salesforce, LLMs, Agentforce, Data Cloud, Einstein AI
Responsibilities
Lead discovery workshops with enterprise customers, act as trusted advisor on CX and AI initiatives, support business development and proposal development, define solution architectures, mentor technical teams
Seniority
Senior, hands-on IC with leadership responsibilities
