Product Manager - Customer Operations
Core
Own the strategy, reliability, and evolution of the customer service technology stack to support global customer service and fulfillment operations.
Role type
Senior Product Manager (Customer Operations)
Builds
Salesforce CRM, automation, self-service, and telephony platforms
Domain
Retail / Customer Service Technology
Deliverable
product features
Required skills
Product management, Salesforce expertise, Large-scale system implementation, Migration management, Stakeholder partnership, Metrics definition
Preferred skills
Strategic planning, Cross-functional leadership, Platform scalability
Technologies
Salesforce, Automation platforms, Telephony systems
Responsibilities
Own the end-to-end Customer Operations systems roadmap, Act as product owner for Salesforce, Lead selection and optimization of automation and telephony platforms, Plan and execute complex system migrations, Define success metrics for systems performance, Partner with leadership and vendors to deliver resilient platforms