Creator Success Specialist, Speakeasy
Core
Lead onboarding and migration for enterprise creators and publishers onto a next-gen podcast hosting, distribution, and monetization platform.
Role type
Senior Customer Success Specialist (Onboarding & Migration)
Builds
A unified ecosystem for audio/video content hosting, distribution, subscriptions, and AI-driven tools.
Domain
Media & Entertainment / Podcasting SaaS
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer onboarding, project management, podcast publishing workflows, technical troubleshooting, documentation creation, cross-functional collaboration
Preferred skills
Enterprise account management, migration project experience, video publishing workflows, ad technology familiarity, help center development
Technologies
RSS feeds, hosting platforms (Megaphone, Art19, Libsyn, Simplecast), analytics platforms, Zendesk, Intercom, Notion, Confluence
Responsibilities
Own end-to-end onboarding and migration plans for enterprise clients; Coordinate technical setup, data migration, and launch; Troubleshoot platform issues and reproduce bugs for engineering; Develop customer-facing documentation and training materials; Act as the voice of the customer to inform product decisions.
Seniority
Mid-Senior, hands-on IC