Creator Success Specialist, Speakeasy
Core
Lead onboarding and migration for enterprise creators and publishers onto a next-gen podcast hosting and monetization platform.
Role type
Senior IC customer success specialist (onboarding & migrations)
Builds
Podcast hosting, distribution, and monetization ecosystem for creators and publishers
Domain
Media / SaaS / Podcasting
Required skills
Customer onboarding, project management, podcast publishing workflows, technical troubleshooting, documentation creation, cross-functional collaboration
Preferred skills
Enterprise client management, migration project experience, video publishing workflows, ad technology familiarity, help center development
Technologies
RSS feeds, hosting platforms (Megaphone, Art19, Libsyn, Simplecast), analytics platforms, Zendesk, Intercom, Notion, Confluence
Responsibilities
Own onboarding and platform migrations for enterprise creators; Develop and manage detailed migration plans and launch checklists; Coordinate with customers to migrate RSS feeds, content libraries, and monetization configurations; Serve as front-line resource for troubleshooting technical issues; Develop and maintain customer-facing documentation and onboarding playbooks; Act as voice of the customer to inform product development.
Seniority
Mid-level, hands-on IC
