Teamlead (m/w/d) Customer Service & KI-Transformation
Core
Leading the Customer Service team and driving the transformation to a modern, AI-supported service organization, specifically building and operating a KI-based Voicebot solution.
Role type
Senior Team Lead (Customer Service & AI Transformation)
Builds
Automated dialog, routing, and processing workflows; KI-based Voicebot and Chatbot solutions.
Domain
Real Estate / Housing Management / Customer Service
Deliverable
production ML models
Required skills
Customer Service leadership, Voicebot/Chatbot implementation, Conversational-AI, Cloud-based Contact Center platforms, Process automation, Data analysis, Technology evaluation, Change management
Preferred skills
Experience in Real Estate/Housing sector, Cross-functional collaboration
Technologies
Voicebots, Chatbots, Conversational-AI, Cloud-based Contact Center platforms
Responsibilities
Lead the Customer Service team and manage daily operations; Develop and operate the KI-based Voicebot solution; Convert existing processes into automated workflows; Analyze service and Voicebot metrics to improve quality; Evaluate new AI technologies and translate requirements into concepts; Collaborate with IT and partners to implement solutions.
Seniority
Senior, hands-on IC with team leadership
