Contact Center Technology
1,090 open positions
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智慧客服管理（J97996） Baidu北京市 3mo Manage and build the intelligent customer service platform and workbench from 0-1, optimizing robot intent recognition and independent handling rates to improve efficiency and reduce costs.
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ACSM Solution Architect Manager MicrosoftUnited Kingdom, Berkshire, Reading £96k3mo Leads a team of experts to understand customer business challenges and define/deliver business solutions for the ACSM product.
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Technical Implementation Manager ClickUpPhilippines 3mo Technical Implementation Account Manager supporting customer onboarding, workflow optimization, and AI adoption for ClickUp platform.
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Customer Excellence Senior Analyst - Bogotá (Bilingual Experience) NubankBogota 3mo Founding member of a new Customer Experience (CX) operation in Colombia, delivering support and shaping processes for a digital bank's international expansion.
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Solutions Consultant (Pre Sales) MindersSão Paulo 3mo Translate complex technical concepts into concrete solutions for clients using Amplitude and Braze to help them activate, engage, and retain users.
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Solutions Architect - APAC BranchmetricsJakarta 3mo Implementing mobile technology and attribution solutions into global enterprise marketing stacks to drive customer growth and measurable ROI.
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Forward Deployed Engineer (FDE) CoveoenMontreal | Montréal 3mo Transform complex customer requirements into tangible, high-impact solutions through hands-on prototyping and technical proofs at the edge of product capabilities.
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Forward Deployed Engineer FigmaRemote 3mo Required skills: Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer, Technical Consultant, Sales Engineer, Developer Advocate, or similar Preferred skills: Strong familiarity with developer, design, collaboration, or…
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Senior Consultant CCaaS - Contact Center as a Service (m/w/d) Deloitte GmbHRemote 3mo Designing holistic Contact Center strategies, vendor selection, and migration roadmaps for clients' digital transformation.
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Product Owner Agent Assist & User Platforms (m/w/d) Ströer X GmbHHamburg, HAMBURG 3mo Define product vision and roadmap for AI-driven agent assist and automation platforms serving customer service operations.
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Customer Implementation Manager, Buenos Aires GorgiasBuenos Aires 3mo Manage end-to-end onboarding and activation for SaaS customers, providing white-glove implementation services for Helpdesk and AI Agent products to drive adoption and reduce time-to-value.
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Junior Technical Consultant CxM (m/w/d) Sopra-SteriaRemote 3mo Configuring and developing modern Customer Experience Management (CxM) solutions for clients and projects.
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Engineering Program Manager- Customer Systems AppleAustin, United States of America 3mo Lead the delivery of innovative CRM solutions for Apple's internal contact centers to empower customer support.
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Director, CX Business Systems
BrazeSan Francisco
CA$190k–CA$240k3mo
Lead the Post Sales / Customer Experience (CX) business systems analysts and technical program managers team to define the strategic roadmap for the CX technology stack, driving operational excellence and AI adoption.
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Senior AI Product Manager (Hybrid) MotorolasolutionsSchaumburg, IL, More... $120k4mo Lead the end-to-end strategy, roadmap, and execution of the AI value stream to augment human capabilities and optimize support efficiencies for agents, fields, and partners.
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Director of Customer Success InnergyRemote 4mo Lead and unify the post-sale customer experience for INNERGY ERP and Microvellum CAD/CAM, driving adoption, retention, and expansion across a globally distributed organization.
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Conversational Design, Demo Engineer CrestaIndia (Remote) 4mo Design, analyze, and demonstrate AI-driven conversational experiences for pre-sales engagements to showcase value to prospective customers.
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Senior Service Design Analyst PelotonPlano Campus $85k4mo Design and optimize end-to-end member support journeys, workflows, and AI-augmented tools to improve satisfaction and operational efficiency for Peloton's global member base.
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Praktikant (m/w/d) Chatbot / ChatGPT - Hotel Check24Münster, Nordrhein-Westfalen, de 4mo Developing and testing new features for the 'Sophie' hotel chatbot using ChatGPT to solve customer problems.
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Director, Product Management - CX & Contact Center Technology Avisbudget379 Interpace Pkwy, Parsippany, 07054 $160k4mo Lead global strategy and delivery of contact center technologies and AI-driven capabilities to transform end-to-end customer and agent experiences.
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Principal Product Manager - Customer Service Suite LucidyaRiyadh, Riyadh Province, Saudi Arabia 4mo Own the strategy and direction of Lucidya's Customer Service Suite, including OmniServ ticketing platform, mobile experience, and AI-powered capabilities to improve support team productivity and customer outcomes.
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Customer Experience Manager FonioVienna €65k4mo Bridge between customers, Product, and Sales to ensure successful integration of AI phone assistant and CRM solutions.
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Staff Domain Expert, Customer Support WorkatoPalo Alto, California, United States 4mo Serve as the domain expertise and product management engine for Workato's Customer Support AI agents and apps, translating deep knowledge of CX and service operations into production-grade AI solutions.
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Senior Consultant CCaaS Engineering & Implementation (m/w/d) DeloitteRemote 4mo Design, configuration, and Go-Live of Contact-Center-Platforms (CCaaS) for enterprise clients, focusing on Genesys Cloud CX and AI-driven automation.
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Service Cloud Platform Master 售後服務自動化與工單雲端平台專案經理 AdvanTechTaipei_Neihu 4mo Managing the operation, implementation, and strategic development of the Salesforce Service Cloud platform for after-sales service automation, including case/ticketing systems and website chatbot integration.
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Deployment Strategist
TelliBerlin
4mo
Lead end-to-end deployment of AI voice agents for B2C customers, managing pilots from scoping to first production call and building repeatable deployment systems.
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Customer Success Engineer (Singapore)
DeepgramRemote
4mo
Technical expert and strategic advisor ensuring adoption, solving complex technical challenges, and driving expansion for enterprise customers in the Voice AI space.
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Senior Product Manager, Help Center (CX Automation) CoinbaseRemote ₹6613k4mo Own Coinbase's primary self-service channel (Help Center) to drive automation rates and customer satisfaction via AI-powered search, personalized articles, and self-service workflows.
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Ticketing Application Developer II Dish-NetworkEnglewood, Colorado $63k4mo Architecting seamless ticketing and provisioning systems to scale Customer Experience Operations (CXO) infrastructure and optimize internal case management platforms.
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Technical Manager, Product Support GenesysManila (Flexible) 4mo Manage the Global Product Support team for Genesys Cloud, ensuring efficient operations, staff development, and high-quality customer support for enterprise clients.
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Senior Consultant - China CRM Suite Implementation VeevaChina - Beijing 4mo Lead the full lifecycle implementation of Veeva's China CRM Suite and AI Agent for Life Sciences clients, bridging business requirements with technical solutions.
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Provider Growth & AI Agent Operations Lead WonderschoolUnited States 4mo Own the provider customer lifecycle funnel from first touch through expansion and cross-sell, driving 3-5x revenue growth via go-to-market execution and high-touch customer success.
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Functional Consultant CnxPHL Quezon City - EXXA Tower, 7th floor 4mo Junior consultant bridging business requirements and technical execution for the Qualtrics XM Platform, designing surveys, dashboards, and integrations.
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Event Technology & Digital Experiences Manager ProcoreRemote $114k–$157k4mo Own Procore's event technology ecosystem for Tier 1 events, webinars, and digital experiences, driving strategy, governance, and AI-first innovation.
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(Senior) Conversational AI Architect (m/w/d) MUUUH! GmbHRemote 4mo Design and develop self-learning conversational AI applications for voice and chat channels (Phone, Alexa, WhatsApp, Web, App) and create automated dialogues for chatbots.
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Product Support Specialist (Guatemala) Podium81Guatemala 120k4mo Deliver human-first support via voice and written interactions (chat, email, phone) to troubleshoot inquiries and answer how-to questions for SaaS customers.
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Head of Commercial Platforms (gn) Vollzeit / Teilzeit (hybrid) DKV Euro Service GmbH + Co.KGRatingen, NORDRHEIN_WESTFALEN 4mo Strategic leadership and continuous evolution of the entire Commercial Tech Stack across Sales, Marketing, Customer Service, and eCommerce, driving business impact from systems.
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Associate AI Conversation Designer (German) JustanswerRemote 4mo Design, review, and optimize German-language chatbot flows to support and convert customers in e-commerce and customer service journeys.
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Staff Product Manager – Voice AI GohighlevelRemote 4mo Own the strategy and execution for HighLevel's VoiceAI product, enabling SMBs and agencies to deploy AI-powered voice agents for inbound/outbound calls, lead qualification, appointment booking, and workflow automation.
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AI Optimization Specialist, Support VantaRemote 4mo Build and maintain AI-powered knowledge (chatbot and internal Copilot) to empower customer support teams and improve customer experience.
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Salesforce Solution Architect, Service Cloud NeuraflashRemote 4mo Design, develop, QA, and launch Salesforce Service Cloud solutions for customers, integrating AI capabilities to streamline business operations and elevate customer experiences.
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Product Manager, Conversational Support DisneyRemote $57k–$78k4mo Design and optimize conversational support experiences across chat and voice channels, bridging automated self-service (Virtual Assistant, IVR) with live agent interactions to reduce friction and improve customer satisfaction.
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Senior Technical Product Manager - Scale Tools for Implementation Partners Five9Portugal 4mo Own the product strategy and roadmap for Five9's partner implementation tooling suite, enabling partners to deploy, configure, monitor, and support enterprise-scale contact center solutions.
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Customer Success Manager (F/M/*) AmberKöln 4mo Managing customer relationships, onboarding, and driving product adoption for Business AI agents and platforms.
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