Staff Product Manager, Communications Intelligence
Core
Own the end-to-end product vision, strategy, and execution for the data, reporting, and intelligence layer across ServiceTitan's Communications & Contact Center portfolio, including Voice Intelligence and AI-powered insights.
Role type
Staff Product Manager (Communications Intelligence & Data Platform)
Builds
A unified communication data foundation, operational reporting dashboards, APIs, and AI-driven quality/coaching tools for Contact Center operations.
Domain
Contact Center Operations, Communications Data, AI/ML Intelligence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product strategy & roadmap ownership, complex data modeling & schema design, API product management, AI/ML product quality definition, stakeholder alignment without formal authority, high-fidelity prototyping with AI tools, metric definition & analytics.
Preferred skills
Experience with event-driven systems, Snowflake data pipelines, workforce management tools, AI-assisted design tools (Figma Make, Claude Design).
Technologies
Snowflake, Figma Make, Claude Design, RTC, CommHub, AgentOS
Responsibilities
Define multi-year vision for communication data and AI insights; establish canonical cross-channel data models; drive data accuracy and API contracts; own operational reporting and workforce management tooling; set standards for AI-generated intelligence quality; mentor product teams on strategy and technical trade-offs.
Seniority
Staff, high-autonomy individual contributor with strategic leadership