Senior AI Deployment Consultant
Core
Lead end-to-end deployment programs for large customers, combining project management with hands-on technical configuration of Intercom's platform and AI agent Fin.
Role type
Senior AI Deployment Consultant (Customer Success/Professional Services)
Builds
Intercom platform implementations and Fin AI agent deployments for enterprise customers
Domain
SaaS / Customer Experience / AI
Deliverable
product features
Required skills
Project management, technical configuration of SaaS platforms, stakeholder management, cross-functional collaboration, requirement analysis, data migration coordination, metrics tracking
Preferred skills
Experience with Intercom, Zendesk, or Salesforce, API/integration knowledge
Technologies
Intercom, Fin, Zendesk, Salesforce
Responsibilities
Lead end-to-end deployment programs for largest customers; Define project scope, success criteria, and timelines; Act as primary point of contact for customers; Partner cross-functionally with Sales, Engineering, and Product teams; Facilitate discovery sessions to translate requirements into technical plans; Perform hands-on configuration of Intercom features and workflows; Coordinate technical readiness activities including integrations and data migrations; Track key metrics like time-to-value and automation rates; Contribute to deployment methodology evolution
Seniority
Senior, hands-on IC with strategic oversight