智慧客服管理（J97996）
Core
Manage and build the intelligent customer service platform and workbench from 0-1, optimizing robot intent recognition and independent handling rates to improve efficiency and reduce costs.
Role type
Senior IC intelligent customer service platform manager
Builds
Intelligent customer service workbench, AI agents, and auxiliary products for customer service agents
Domain
Customer service operations + Large Language Models (LLM)
Deliverable
production ML models
Required skills
Intelligent customer service operations, LLM application, cross-functional coordination, system stability management, resource and security management, product delivery lifecycle management
Preferred skills
0-1 system construction experience, user experience optimization, complex stakeholder alignment
Technologies
Large Language Models (LLM), Intelligent agents, Customer service workbench systems
Responsibilities
Oversee daily operations of the intelligent customer service platform and workbench; lead the 0-1 construction of the intelligent customer service system; optimize robot intent recognition and independent handling rates; drive product feature delivery from request to launch; resolve system faults and manage resource/security permissions; build intelligent companion and auxiliary products to boost agent efficiency.
