Partner Technical Advisor
Core
Enable strategic partners to independently deploy and manage Zoom's Contact Center solutions through technical coaching, account monitoring, and strategic planning.
Role type
Senior IC partner technical advisor (contact center)
Builds
Technical playbooks, best-practice guides, and enablement content for partner engagements
Domain
Contact center, cloud telephony, workforce engagement
Required skills
Cloud contact center architecture, cloud telephony, virtual agent, voice integration, APIs, Webhooks, CRM platform integration, post-deployment technical services, churn risk analysis, adoption strategy, compliance frameworks (data protection, payment security)
Preferred skills
Experience in systems integrator or managed service provider contact center practice, coaching external partners, translating complex technical concepts, creating playbooks for service engagements
Technologies
Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, Zoom Webinars
Responsibilities
Support partners in delivering ongoing post-deployment services and optimizing account functionality; Build technical playbooks and enablement content to close partner knowledge gaps; Monitor account health data to identify churn risks and create strategic plans for retention; Collaborate with product and engineering teams to channel partner feedback into product improvements; Translate rapid product developments into outcome-focused guidance for partners
Seniority
Senior, hands-on IC
