Product Manager (CCaaS) - French Speaking
Core
Lead product strategy and delivery for Kaluza's Contact Centre as a Service (CCaaS) and Case Management solutions, enabling AI-driven, cost-efficient service operations for global energy retailers.
Role type
Senior Product Manager (CCaaS)
Builds
Contact Centre Solution, CCaaS platform, Case Management tools, and AI-driven agent productivity features
Domain
Energy retail / Utilities + Contact Centre Operations
Deliverable
production ML models | product features
Required skills
Enterprise SaaS product leadership, Contact centre operations expertise, French enterprise client experience, Executive stakeholder management, Data-driven product performance analysis, Energy retail or utilities background
Preferred skills
AI-driven automation knowledge (voice bots, agent assist), Agile product organization experience
Technologies
AI, predictive algorithms, CCaaS platforms
Responsibilities
Own Customer Care product strategy and roadmap for French clients; Develop tools for Contact Centre Solution and Case Management; Utilize AI to automate and personalize customer experience; Act as senior product counterpart to client stakeholders (e.g., ENGIE); Lead cross-functional teams to ensure efficient delivery; Define and track contact centre metrics (AHT, FCR, CSAT, NPS)
Seniority
Senior, hands-on IC