Customer Implementation Manager, AI Solutions
Core
Lead U.S.-based AI Implementation team and work directly with customers to configure AI workflows, refine prompts, and design conversational experiences on the Nextiva platform.
Role type
Senior IC Customer Implementation Manager (AI Solutions) with team leadership
Builds
Production-ready AI solutions, conversational flows, and automation workflows for enterprise customers
Domain
SaaS / Customer Experience / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
AI implementation, prompt engineering, conversational design, workflow automation, team leadership, SaaS implementation, API integration, LLM platform familiarity, customer discovery, solution design
Preferred skills
SMB or Mid-Market customer support experience
Technologies
GPT, Claude, Gemini, Llama, Nextiva platform
Responsibilities
Lead customer discovery sessions to understand business goals and requirements; Configure AI Employees, prompts, workflows, and routing logic; Coach and develop a team of ~10 AI Implementation Specialists; Establish prompt engineering and AI workflow best practices; Build scalable onboarding processes and implementation playbooks; Partner with Sales, Product, and Engineering to drive customer adoption
Seniority
Senior, hands-on IC with team leadership