Customer Logistic Service Advisor_ MA
Core
Operate and optimize a digital customer care hub (voice, email, chat, self-service) while implementing AI tools and automation workflows to enhance efficiency and customer experience.
Role type
Senior Customer Service Operations Specialist (AI & Digital Transformation)
Builds
AI-powered customer service capabilities, automation workflows, and self-service channels
Domain
Logistics / Customer Experience / Digital Transformation
Required skills
SAP C4C configuration, AI tool implementation, process optimization, data-driven KPI analysis, training internal teams, compliance management
Preferred skills
Digital transformation experience, AI-supported operations expertise
Technologies
SAP C4C, AI tools, chatbots, self-service platforms
Responsibilities
Daily operation of digital customer care hub, implement process improvements, support AI tool deployment and testing, train internal teams on AI features, drive self-service adoption, ensure compliance with quality standards
Seniority
Senior, hands-on IC
