Contact Center Technology
763 open positions
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Conversational AI Engineer EversanaOverland Park, KS, us today Design, build, and support intelligent virtual agents using NICE Cognigy to create scalable chatbot and virtual assistant solutions that deflect contacts and streamline customer journeys.
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Operations - Real-Time Queue Analyst SutherlandBogotá, Bogota, co today Monitor, analyze, and manage real-time interaction volumes (calls, chats, emails) and agent availability to ensure SLA compliance and optimize contact center efficiency.
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Genesys Cloud Engineer - Tieto Tech Consulting (m/f/d) TietoVeliko Tarnovo, Veliko Tarnovo Province, bg today Design, configure, and implement Genesys Cloud CX solutions for customer interaction flows and channels.
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Head of Customer Operations - Service, Engagement & Claims Met-GroupMadrid, es today Lead the end-to-end customer service, engagement, and claims operations for a new energy retail platform, designing omnichannel support models and AI-assisted workflows.
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Product Specialist Analyst (German Speaker) FeverUpMadrid today Lead tailored product demonstrations for enterprise and strategic opportunities, enabling BD teams with deep product knowledge to translate platform capabilities into partner value.
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PS Consultant GenesysChennai (Flexible), IN 1d Deliver technical implementation, deployment, and operational support for Genesys Cloud AI-powered customer experience solutions.
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Google UJET Expert (Contract) Telus-DigitalRemote 1d Technical expert specializing in Google UJET CCAIP platform to perform root cause analysis, resolve technical issues, and optimize platform configurations for contact center operations.
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Contact Center Success Specialist ZendeskRemote 1d Advisory role helping enterprise customers transform contact center operations and realize ROI from Zendesk's Contact Center platform.
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Genesys Cloud Engineer CpisecurityCorporate 1d Technical owner for Genesys Cloud CX environment, focusing on outbound dialer strategy, administration, performance, and optimization to improve contact center productivity.
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Semi Senior Business Analyst Encora10Lima 1d Design, optimize, and evolve customer journeys and conversational flows for digital channels, leveraging AI and NLP to enhance user experience.
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Associate Manager, Merchant Onboarding and Experience, DoorDash for Business DoordashusaSan Francisco, CA $105k–$105k1d Own the end-to-end merchant onboarding journey for DoorDash for Business, designing processes to reduce drop-offs and improve time-to-live for corporate clients.
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Junior Technical Consultant CxM (m/w/d) Sopra-SteriaRemote 1d Junior Technical Consultant supporting configuration, analysis, and development of modern Customer Experience Management (CxM) solutions for clients.
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Senior Automation & Process Specialist ThumbtackRemote, Philippines 2d Lead 0-1 process redesign and automation initiatives to transform the service journey, combining policy, process, and AI-driven automation to improve resolution speed and operational consistency.
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Senior Genesys Cloud & Conversational AI Engineer Uni-SystemsAthens, Attica, Greece 2d Design, implement, and support enterprise-grade Genesys Cloud CX solutions and Conversational AI (Voicebots, Chatbots) across voice and digital channels.
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Technical Customer Success Manager (Spanish) FonioBarcelona $60k–$80k2d Primary point of contact for Spanish SMB customers to ensure adoption, satisfaction, and retention of AI phone agents.
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Associate Evaluations Manager SalesforceCalifornia - Irvine, US 2d Measure, monitor, and improve the performance of Salesforce's Agentforce AI agents on Salesforce Help through synthetic evaluations and data analysis.
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Platform Delivery Specialist HootsuiteRemote 2d Configure client accounts, build dashboards, automated reports, and workflows across Hootsuite and Lumen by Talkwalker platforms.
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Technical Architect
BrazeSao Paulo
2d
Technical advisor delivering outcome-based solutions across the customer lifecycle, specializing in integrations, data strategies, and use case design.
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spécialiste des opérations AppDirectMontreal 2d Operations Specialist supporting strategic programs by managing service delivery, optimizing support processes, and analyzing operational data for SaaS providers.
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Scaled Customer Success Manager BoxincNew York City Office $81k–$81k2d Manage post-sales engagement for a large portfolio of customers, leveraging AI and automation to drive adoption and retention while acting as the internal voice of the customer.
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Zendesk Knowledge Program Manager, Customer Support The-Nielsen-CompanyRemote, Remote, us $80k–$100k2d Build and lead the Customer Support knowledge program to ensure customers find accurate, relevant, high-quality content for self-service resolution.
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Customer Support Analyst (Temporal +1 año) CabifyMadrid 2d Design, govern, and automate customer support workflows and transactional processes to improve customer experience and reduce manual errors.
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Advisory Solution Consultant ServiceNowGurgaon, in 2d Technical consultant guiding revenue for Employee Experience, Customer Workflow, and ITX solutions by developing and positioning product-specific solutions during sales cycles.
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Senior Customer Experience Operations Specialist Affinipay1Remote - United States $90k–$90k3d Drive new Customer Experience (CX) roadmap initiatives and automation from idea through delivered, working systems, scoping ambiguous early-stage ideas into concrete project plans and personally building the automation, workflow, or integration.
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Senior Genesys Engineer↗ Topdog LawRemote 3d Senior hands-on engineer owning the end-to-end design, configuration, optimization, and troubleshooting of Genesys Cloud for a scaling personal injury firm's contact center operations.
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Snr Product manager - Customer Platforms↗ HSBCKA, IN 3d Own the global operationalization and development of Voice of Customer (VOC) platforms (e.g., Medallia, complaints platform) to drive utilization, secure ROI, and deliver value to business and customers across 15+ markets.
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BEST Madrid - Care Knowledge & Learning Excellence Manager↗ L'oréalMadrid, MD, ES 3d Guarantor of service excellence across Europe, managing training, quality assurance, and knowledge management for outsourced contact center agents.
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Manager, Post Sales Process & Automation ServiceTitanUS Remote 3d Manager leading post-sales process optimization, automation, and AI tooling implementation to drive operational excellence and customer journey efficiency.
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Associate, Specialist, Demand Manager, Contact Centre, Consumer Banking, Technology And Operations DbsPune-DBIL, IN 3d Lead the Self-Service Channel, Demand, and Customer Experience team to drive digitalization, enhance customer satisfaction, and optimize self-service channel operations through efficiency gains and digital migration.
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TikTok Shop - Service Delivery Program Manager↗ TikTok40, TH 3d End-to-end service delivery excellence for TikTok Shop in a specific country market, leveraging automation and AI to drive continuous improvement in service quality and agent proficiency.
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Senior Conversational AI Engineer↗ CapgeminiAguascalientes, AGU, MX 3d Lead the design, governance, optimization, and deployment of enterprise conversational AI solutions supporting customer engagement across digital and contact center channels.
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Technical Consultant ZoomRemote (US) $98k–$98k3d Anchor long-term technical success for enterprise contact center deployments by owning the technical relationship, driving optimization, and resolving escalations for Zoom Contact Center and Zoom Virtual Agent environments.
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Head of Customer Experience(Customer Success) - India↗ Exotel Techcom Pvt LtdKA, IN 3d Own retention and expansion of Exotel's domestic enterprise business, defending the revenue base and growing whitespace across CPaaS, CCaaS, and Voice AI products.
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CCaaS Implementation Lead — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS↗ PronixRemote 3d Lead end-to-end enterprise CCaaS implementations including discovery, design, build, migration, QA, and go-live for Amazon Connect, Genesys Cloud, NICE CXone, Five9, and Dynamics 365 Contact Center.
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Technology Program Analyst II - Support AI GomotivePakistan 3d Build, optimize, and maintain AI-driven conversational support platforms and the supporting ecosystem for Motive's Global Support Organization.
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Senior Professional Services Engineer (Chatbot) NiceRemote 3d Customer-facing engineer implementing, configuring, and optimizing AI-driven chatbots and knowledge assistants for enterprise contact centers.
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Enterprise Implementation Specialist JobgetherRemote $95k–$95k3d Lead customer onboarding from setup and configuration through integrations and launch to ensure quick go-live and early adoption.
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Customer Success Engineer EMEA JetBrainsRemote 3d Technical point of contact and advisor for JetBrains enterprise customers, helping them adopt developer tools and achieve business outcomes.
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Jr. Customer Success Manager (Remote) Process StreetRemote 4d Early-career Customer Success role focused on onboarding, training, and supporting customers to derive value from an AI workflow automation platform.
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Channel Experience Lead BritishcouncilUnited Kingdom 4d Design, optimize, and govern customer interaction channels (web, chat, email, voice) to ensure seamless, intuitive, and consistent experiences across digital and assisted-service environments.
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Senior Customer Experience Technology Specialist – AI & Copilot CatIrving, Texas, US $113k–$113k4d Design, build, and deploy Microsoft Copilot Agents and AI-enhanced workflows for Microsoft Dynamics 365 Contact Center, Sales, and Customer Service applications to enable seamless omnichannel customer experiences.
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