Contact Center Technology
1,090 open positions
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Customer Experience Specialist Ultraherzelia, Israel today Serve as the primary point of contact for customers, leading onboarding, training, and pre-sales support for AI-powered trade compliance solutions.
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Operations Process Design Specialist
CheckrNashville
$64k–$80ktoday
Design and optimize end-to-end operations processes and support flows to enable future automation and AI-assisted workflows.
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Advisory Solution Consultant - CRM Workflows ServiceNowMunich, de today Advisory Solution Consultant embedding with customers to build Proof of Value (POV) using Agentic workflows on live CRM data.
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DIGITAL CUSTOMER SERVICE ANALYST (MID / SENIOR LEVEL) - 35364 Bosch-GroupCampinas, SP, br 1d Build processes, implement digital tools, and drive continuous improvement for a new digital customer service hub supporting Bosch Mobility Aftermarket operations in North America.
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Product Owner (m/w/d) Zendesk & Babelforce - Customer Service // remote möglich E-Breuninger-GMBH-CoRemote 1d Product Owner responsible for configuring and orchestrating Zendesk and Babelforce tools to enable exellent customer service experiences and digital transformation.
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GTM Engineer JobgetherRemote $20k–$32k1d Build and maintain technical infrastructure powering a go-to-market organization, connecting data, sales tools, and workflows to improve productivity and pipeline generation.
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DIGITAL CUSTOMER SERVICE ANALYST (MID / SENIOR LEVEL) - 35364↗ BoschCampinas, SP, BR 1d Build processes, implement digital tools, and drive continuous improvement for a new digital customer service hub supporting Bosch Mobility Aftermarket operations in North America.
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Manager, Customer Success Technology JobberEdmonton $121k–$164k1d Build and manage the technology stack, AI workflows, and automation systems that empower Customer Success teams to deliver exceptional service at scale for small home service businesses.
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AVP, CX Capabilities & Operations Enablement UnumPortland, Maine, USA $114k–$216k1d Leads the integration, advancement, and optimization of capabilities, technology, processes, and ways of working across the CXO organization to translate them into measurable business outcomes including growth and persistency.
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Head of Customer Support Five SigmaTel Aviv-Jaffa, Israel 1d Lead a global support team and build an AI-powered support operation for an AI-native claims management software company.
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Customer Onboarding Engineer (x/f/m) DoctolibBerlin 2d Technical lead for onboarding complex AI-based phone assistant implementations for clinics and hospitals, ensuring scalable and reliable customer experiences.
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Director, Customer Operations Platforms BetMGMHoboken, NJ, US 3d Develop and evangelize business strategy for BetMGM's contact center platforms ecosystem, including telephony, chat/messaging, CRMs, and WFM tools, while managing internal and external vendors to ensure scalable, compliant support solutions.
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Customer Experience Management Consultant, Medallia DeloitteAtlanta, GA, US 3d Senior Consultant implementing customer experience platforms (Medallia, Qualtrics, Sprinklr) to strategize, configure, and deliver feedback, analytics, and engagement solutions for clients.
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Stage Consultant Junior Customer Experience & Service Transformation - F/H Paris AccentureParis, Ile-de-France, FR 3d Junior consultant supporting service transformation and customer experience innovation projects for enterprise clients.
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Application Owner Genesys F/H Groupe BPCECroix, Nord-Pas-de-Calais, FR 3d Application Owner responsible for the Genesys contact center solution, optimizing customer contact flows and operational performance for hundreds of advisors.
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Consultor Senior de Soluciones de IA y Contact Center↗ Netcom Business Contact CenterRemote 3d Design and architect AI-powered solutions to transform enterprise customer engagement, contact center operations, and collections.
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Enterprise Solutions Engineer - Sweden↗ Fde TimesRemote 3d Scale ElevenLabs' voice AI platform for enterprise customers by architecting solutions, supporting sales, and building self-service tools.
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International Enterprise Software Consultant Papyrus Software USAUSA $51k–$71k3d Configure, install, and implement enterprise content management and AI solutions for global clients, guiding them from proof of concept to go-live.
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Product Manager I EarnInBengaluru/Bangalore, India 3d Support the transition of the Customer Care platform (Kustomer) from a legacy Zendesk setup to a modern, integrated ecosystem to improve frontline agent efficiency.
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CX Improvement & Implementation Analyst SimpliSafeUK £40k3d Improve customer journeys, processes, and commercial initiatives by connecting people, processes, systems, and insights to ensure accurate and consistent customer experiences.
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Partner Enablement Specialist 3 IntercomSan Francisco, CA $158k–$188k3d Own end-to-end partner enablement for Salesforce's AI Customer Agent (Fin), ensuring partners are certified, ready, and current to deliver customer deployments.
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Digital Colleague Experience Lead - Acting Head of Royal London Mutual Insurance SocietyWilmslow, England, GB 4d Lead transformation across Contact Centres and Group Operations, connecting contact centre capabilities with digital customer journeys to create simpler, joined-up experiences.
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Senior Engineer, Unified Communications & Collaboration ChubbHoboken, NJ, US $150k4d Design, build, and operate enterprise voice, collaboration, and contact center solutions (NICE CXone, Cisco, Webex, Teams) with a focus on scalable architecture, secure integrations, and AI-driven capabilities.
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Product Solutions Consultant DoceboToronto, Ontario 4d Foundational trailblazer redefining how Docebo partners with its most ambitious enterprise customers by designing, building, and deploying high-impact solutions directly in live environments.
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Activation Specialist (London) LangChainLondon 4d Guide new customers through LangSmith onboarding from contract signing to production-ready AI agents, focusing on admin setup, SDK integration, and achieving key activation milestones.
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Principal Customer Architect ZendeskRemote, United Kingdom 4d Lead technical adoption strategies for enterprise customers to realize business outcomes using Zendesk's AI Resolution Platform.
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Customer Experience Strategy & Transformation Intern Samsung Electronics6625 Excellence Way, Plano, TX, USA 4d Consolidate eCom Customer Service and Tier 1 Technical Support into an integrated, single-point-of-contact resolution model to eliminate customer friction and improve efficiency.
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Líder de Soluciones Oracle Fusion Data Intelligence, CX e Innovación↗ Irium MéxicoCiudad de México, DIF, MX $600k–$720k4d Leading Oracle Fusion Data Intelligence, CX, and Innovation solutions, defining use cases, customer journeys, and functional solutions for CRM, service, and omnichannel implementations.
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Product Business Analyst↗ ParallonRemote 4d Drive innovation and efficiency in HCA contact centers by supporting the strategy, optimization, and implementation of virtual agent and IVR technologies.
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Life Sciences Product Liaison Director SalesforceUnited Kingdom - London 4d Improves outcomes of customer software implementations for Life Sciences clients by implementing best practices, tools, and AI-driven solutions to accelerate migration from Veeva Vault to Agentforce Life Sciences.
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Product Manager, Customer Support API Platform↗ HpTlaquepaque, Jalisco, Mexico 4d Define vision, strategy, and roadmap for the Customer Support API Platform connecting support experiences, applications, partners, and AI services.
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Support Operations Lead ZipSan Francisco $90k–$120k4d Build infrastructure and processes for enterprise B2B support operations, designing SOPs, managing support tech stacks, and developing dashboards to enable exceptional service at scale.
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Gerente de Projetos↗ cVortexUberlândia, MG, BR 4d Orchestrate the deployment of the cVortex platform for clients, ensuring on-time and quality launch of channels (WhatsApp, Instagram, email, voice), AI bots, and automations.
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Senior System Analyst↗ Ais40, TH 4d Analyze business requirements and system behavior to identify root causes, coordinate development tasks, and support production deployments for marketing communication automation systems.
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Cloud Engineer I, AI/ML, Professional Services, Google Cloud↗
GoogleCiudad de México, DIF, MX
4d
Lead deployment of production-level, cloud-based contact center AI solutions and build conversational interfaces/virtual agents for strategic customers using Google's CCAI and Dialogflow.
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CONSULTOR/A ESPECIALISTA EN OPERACIÓN DE CONTACT CENTER GENESYS CLOUD-HIBRIDO-MADRID (H/M/X)↗ Experis EspañaRemote 4d Operate and support Genesys Cloud CX contact center platform, design and configure flows, manage outbound campaigns, and integrate APIs.
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Senior Program Manager↗ Capitole 4d Lead an international end-to-end migration program to Genesys Cloud CX for a major international client, coordinating across countries, sites, and business units.
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Desenvolvedor / Desenvolvedora Genesys Cloud↗ CapgeminiBarueri, São Paulo, Brazil 4d Developing conversational chatbot journeys and integrating them with external systems using Genesys Cloud CX.
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Head of Customer Success↗ UcademyMadrid, MD, ES 4d Build and lead the Customer Success methodology for an online exam preparation platform, reducing student churn by 40% and leveraging AI/automation to scale support without proportional team growth.
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Senior Program Manager↗ Capitole ConsultingBarcelona, CT, ES 4d Lead an international end-to-end migration program to Genesys Cloud CX for a major international client, coordinating countries, sites, business units, and technical/operations teams.
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AI Engineer (Salesforce & Contact Centre Operations) – 12 Month FTC CartrawlerDublin 4d Build and evolve the Salesforce Service Cloud platform, Agentforce capability, and AI-powered customer experiences to support contact center operations.
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Sales Engineer III DialpadUSA-CO-Denver $126k–$159k4d Pre-sales technical support and solution delivery for AI-powered customer experience platform, focusing on resolving customer problems via voice and digital channels.
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Manager, Member Support EngineRemote $89k–$100k4d Lead a blended team of internal specialists, temp-to-hire associates, and BPO partners to manage customer support across voice, chat, and email channels.
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Technical Program Manager GuestyCanada, Canada 4d Technical Program Manager acting as a key technical partner to hospitality customers, guiding complex use cases, driving product adoption, and serving as the internal Voice of the Customer.
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