Business Product Manager – Customer Success and Service
Core
Partner with customer service, operations, and technology teams to deploy, optimize, and support digital solutions that improve customer experience and operational efficiency in a regulated pharmacy environment.
Role type
Business Product Manager (Customer Success & Service)
Builds
Customer-facing systems, deployment environments, and integrations for a 503A/503B pharmacy platform
Domain
Healthcare / Pharmaceutical Manufacturing / Customer Success
Required skills
Enterprise application deployment, systems integration, technical troubleshooting, workflow optimization, CRM platforms, ticketing systems, cloud technologies, APIs, SQL fundamentals, monitoring tools, AI-enabled productivity solutions
Preferred skills
AI-powered implementation planning, intelligent configuration recommendations, workflow automation, deployment analytics, AI-enabled monitoring, anomaly detection, predictive diagnostics, AI-assisted integration monitoring, AI-driven process analysis, AI-assisted training resources, AI-powered documentation generation, AI-generated insights
Technologies
CRM platforms, ticketing systems, cloud technologies, APIs, SQL, monitoring tools, AI-enabled productivity solutions
Responsibilities
Deploy and configure customer service technologies; maintain deployment environments and resolve configuration issues; design and validate integrations between platforms; investigate and resolve complex technical issues; evaluate workflows and implement technology enhancements; provide technical guidance and adoption support; monitor application health and performance; develop and maintain technical documentation; drive continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC
