Manager, Business Technology - CX/CS
Core
Lead strategy, delivery, and continuous improvement of technology platforms powering Alteryx's digital customer experience and support operations.
Role type
Senior Manager, Business Systems (CX/CS)
Builds
Scalable customer-facing and internal applications supporting the post-sales customer journey, including Customer Engagement portals, AI solutions, and Case Management systems.
Domain
SaaS / Customer Experience / Customer Success / AI
Required skills
Enterprise business systems leadership, digital transformation, customer-facing web application delivery, cross-functional program management, Agile product management, stakeholder management, solution design, vendor management.
Preferred skills
AI-driven innovation, modernization of digital experiences, reducing technical debt, building customer-first culture.
Technologies
Salesforce, Alteryx Answer AI, AI-assisted support platforms, Knowledge discovery tools, Data Scorecards, Mission Control, CX Portal.
Responsibilities
Define and own the multi-year technology roadmap for CX/CS; partner with Customer Success, Support, and Engineering to deliver scalable solutions; lead end-to-end delivery from requirements to production deployment; manage relationships with system integrators and SaaS vendors; mentor a high-performing Business Systems team.
Seniority
Senior Manager, hands-on leadership with strategic oversight