Betriebsleiter/in - kaufmännisch
Core
Strategic leadership of the Customer Service topic area, defining vision and roadmap for products and services to drive customer experience.
Role type
Senior Product Manager (Customer Service)
Builds
Customer service products and services
Domain
Retail / Customer Service / Digital Products
Deliverable
product features
Required skills
Strategic product vision, Roadmap planning, Stakeholder management, Data-driven decision making, AI and automation strategy, Cross-functional collaboration, KPI definition
Preferred skills
Experience leading complex product landscapes, Knowledge of modern customer service landscapes (Self Service, Omnichannel), Generative AI expertise
Technologies
Generative AI, Service Platforms, Omnichannel Solutions
Responsibilities
Develop strategic vision for Customer Service topic area, Align product teams on business outcomes, Collaborate with Product Owners on roadmap and prioritization, Identify trends in AI and automation, Establish KPIs for continuous improvement, Represent topic area in cross-functional initiatives
