Technical Project Manager | India
Core
Strategic leader overseeing the full software deployment lifecycle of Five9's CCaaS platform, leading implementation engineers to configure business logic, CRM integrations, and workflows for enterprise clients.
Role type
Senior client-facing software delivery project manager
Builds
Production CCaaS platform implementations and client deployments
Domain
Cloud Contact Center as a Service (CCaaS) and Customer Experience (CX)
Deliverable
Production ML models | product features | client delivery
Required skills
Enterprise-scale software/SaaS deployment leadership, CCaaS platform expertise, CRM integration strategy, API and workflow design, RAID log management, C-level stakeholder communication, technical-to-business translation, team accountability
Preferred skills
PMP certification, Conversational AI/IVA platform experience, modern cloud architecture knowledge (APIs, WebRTC)
Technologies
Five9, Genesys, NICE CXone, Salesforce Service Cloud, Zendesk, Twilio CPaaS, WebRTC, APIs
Responsibilities
Lead and manage operational aspects of multiple implementation projects; Translate customer requirements into project plans and configuration strategies; Communicate progress to internal staff and external stakeholders; Collaborate with partners for streamlined implementation; Manage project risks, assumptions, issues, and dependencies; Deepen client relationships through effective interaction at all organizational levels
Seniority
Senior, hands-on IC with strategic driver capabilities