Enterprise Solutions Engineer
Core
Pre-sales Solutions Engineer for an enterprise voice AI platform, conducting technical discovery, running demos, and managing Proof of Value (POV) engagements for high-volume contact center automation.
Role type
Senior Individual Contributor Solutions Engineer
Builds
Enterprise Voice AI Agent Platform (Bland AI)
Domain
AI / Voice AI / Contact Center Automation / B2B SaaS
Deliverable
product features
Required skills
Solutions Engineering, technical discovery, POV scoping, demo execution, API integration, prompt engineering, enterprise sales cycle management, stakeholder management, ambiguity navigation
Preferred skills
Voice AI, conversational AI, CPaaS, CCaaS, contact center technology, developer infrastructure, horizontal platform experience
Technologies
Voice AI, LLMs, APIs, contact center systems
Responsibilities
Lead technical discovery to understand customer workflows and integration requirements; Design and run custom demos mapping to specific customer workflows; Scope and execute Proof of Value (POV) engagements with clear success criteria; Act as a credible technical voice for technical buyers and InfoSec teams; Partner with Account Executives to define win strategies and drive deal progression; Collaborate with engineering on technical feasibility and implementation readiness.
Seniority
Senior, hands-on IC