Contact Center Technology
1,093 open positions
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Stage de fin d'études - Sujet de stage : Transformer l’expérience client et booster les capacités des équipes de ventes grâce aux technologies digitales et aux nouvelles stratégies des organisations WavestoneParis, Île-de-France, fr 1mo Structuring knowledge and producing expertise on AI agents, CRM, and hyper-personalization to transform sales and customer experience processes for industrial clients.
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Senior In-House Travel Advisor ForatravelNew York City $90k1mo Senior travel advisor managing high-touch VIP client accounts and driving sales for a modern travel agency platform.
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Technology Architect AccentureUSA 1mo Design solution architecture for scalable conversational bot and contact center platforms using Google Dialogflow CX and Google Cloud Platform.
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Implementation Manager Sensi.AIRemote 1mo Lead onsite deployments for home care agencies, providing device setup, staff training, and hands-on implementation support for Sensi's AI technology.
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Conversational Designer, APAC CrestaRemote 1mo Founding Conversational Designer for APAC shaping AI conversation models for real-time agent coaching and virtual agents across voice and chat.
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Senior Forward Deployed Engineer (Singapore)↗ Retell $135k–$235k1mo Build, deploy, and scale voice AI systems for enterprise customers across APAC, acting as the intersection of customers and engineering.
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Customer Support Specialist ClinicallyaiSan Diego, CA $75k1mo First-line support specialist for an AI-driven mental health and clinical documentation platform, helping healthcare providers troubleshoot, onboard, and utilize AI tools.
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Onboarding Systems & Operations Specialist BlackbaudHyderabad - India (Skytech) 1mo Design and optimize digital onboarding experiences and systems to accelerate customer time-to-value and drive product adoption.
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Product Operations Manager, Member Experience CloverhealthField - Houston, Texas 1mo Bridge between the Houston service floor and engineering teams to ensure operational tools are fixed, adopted, and iterated upon to improve Medicare Advantage member experiences.
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Senior Genesys Cloud Engineer↗ ConcentrixAmazonas, Colombia 1mo Design, implement, and support Genesys Cloud customer experience solutions for enterprise clients, including AI-driven engagement and virtual agents.
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Technical Onboarding Specialist (Night Shift) NextivaRemote 2mo Guide new customers through the setup, configuration, and successful adoption of Nextiva's AI-powered conversation platform via phone and screen share.
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Operational Excellence Senior Program Lead CoinbaseRemote $131k2mo Own and optimize end-to-end Customer Experience (CX) workflows, routing logic, and agent tooling to improve quality, efficiency, and specialist experience across global in-house and BPO sites.
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Senior Solutions Engineer Cordial81Remote - US Only $120k2mo Guide clients through platform implementation, third-party integrations, and complex use cases while acting as the subject matter expert for Cordial's marketing technology.
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Senior Twilio Solutions Engineer - Bilingual CnxBRA SAO PAULO Rua Tagipuru, 906 Barra Funda, BR 2mo Design, implement, and support scalable omnichannel customer engagement solutions using Twilio technologies for enterprise clients.
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CRM Program Manager Stanfordmedicine7600 Gateway Blvd - NEWARK 2mo Owns the Epic CRM program for the enterprise contact center ecosystem, defining taxonomy, standards, governance, and operational workflows for patient contact categorization and routing.
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Engineering Manager - Genesys Cloud CapgroupSan Antonio $147k2mo Lead the engineering, delivery, and evolution of Capital Group's Contact Center technology platform built on Genesys Cloud and AWS.
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Technical Customer Success Manager, API PerplexitySan Francisco 2mo Technically fluent Customer Success Manager owning a portfolio of API customers, guiding them from evaluation to production and driving adoption of Perplexity's AI search and agent orchestration APIs.
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Customer Implementation Manager, Commercial GorgiasBelgrade 2mo Manage end-to-end onboarding and implementation for SaaS customers, driving adoption of Helpdesk and AI Agent products through consultative sessions and strategic roadmaps.
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Staff Product Manager, Intelligent Customer Experience CalendlyRemote 2mo Own the strategy and roadmap for Calendly's intelligent customer experience, focusing on AI support quality, automated resolution, and human escalation workflows.
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Senior Product Manager, Voice JobberToronto $146k2mo Lead product strategy and execution for Jobber's Voice AI products, specifically the 'Receptionist' feature, to help small service businesses manage calls, book jobs, and automate follow-ups.
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Engineering Project Manager AppleBengaluru, India 2mo Manage technology initiatives and product evolution for Apple's global customer support systems, including sales, service, and contact center operations.
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AI Deployment Strategist - 6 months internship (end of study) VoccaParis 2mo Deploy AI voice agents to automate patient-doctor call handling and appointment scheduling in healthcare.
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Product Support Specialist Team Lead PigmentToronto 2mo Lead a team of Product Support Specialists to help customers derive value from Pigment's AI-powered business planning platform by troubleshooting modeling issues, reproducing bugs, and providing technical guidance.
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IT Manager, Customer Care HelloFreshRemote 2mo Manage, secure, and optimize Customer Care technologies (Genesys Cloud CX, Twilio) to enable customer service and revenue-supporting operations.
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Product Owner (Five9) MiratechLondon, gb 2mo Junior Product Manager supporting the Five9 Dialer platform to optimize customer outreach strategies and improve agent effectiveness.
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Manager Customer Experience & Solutions - Financial Services (w/m/d) EY Consulting GmbHEschborn, Taunus, HESSEN 2mo Shape customer-centric experiences and lead transformation processes for financial services clients (banks, insurers, asset managers) using CRM, customer data platforms, and GenAI.
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Technical Consultant SaaS – Customer Success & Support (m/w/d) VNR GroupBerlin, BERLIN 2mo Technical consultant for a SaaS platform enabling digital publication and distribution of journalistic content for publishers and enterprises.
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Senior Business Architect AmeripriseMinneapolis, Minnesota $115k2mo Create exceptional client and advisor experiences by bridging business strategy with execution, improving end-to-end customer journeys, and driving enterprise-wide capability roadmaps.
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Technical Account Manager GliaCanada - Remote 2mo Serve as the primary technical resource for a focused portfolio of 4-7 strategic banking clients, driving platform adoption, utilization, and technical optimization.
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Technical Product Owner - Unified Communications Bendigo BankMelbourne, Victoria 2mo Lead the strategic evolution of an enterprise voice and conversational AI ecosystem, bridging business strategy, customer experience, and engineering to transform contact centre models into a modern, digital-first platform.
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Director, Solution Consulting, Asia GenesysSingapore (Flexible) 2mo Lead and empower a high-performing team of Solution Consultants to drive sales success and deliver AI-powered customer experience solutions for enterprise clients in the Asia-Pacific region.
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Sales Engineer ZendeskRemote, Portugal 2mo Design and showcase AI-driven customer experience (CX) and employee services (ES) solutions for leading brands, translating technical capabilities into business narratives.
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Salesforce Administrator (Service Cloud) - LATAM EngineRemote 2mo Design and manage Salesforce Service Cloud solutions to streamline customer support workflows, automate case handling, and improve resolution times.
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Customer Experience Manager Telenor Sverige AktiebolagStockholm, Sweden 2mo Own and evolve the customer experience strategy, roadmap, and KPIs for Telenor Business, acting as the voice of the customer to influence business priorities and drive end-to-end journey improvements.
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Forward Deployed Engineer (Remote) Telnyx54Remote 2mo Embed with enterprise customers to architect and ship production systems on Telnyx's global network for voice, messaging, AI, and wireless.
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Customer Experience Manager, US HarveySan Francisco $144k2mo Lead a high-performing support team serving lawyers and professional services teams, driving operational excellence and accountability across Harvey's global support organization.
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CX Ops Manager GuardioTel Aviv-Yafo, Israel 2mo Own CX systems, vendor relationships, and quality standards to run customer support at its best across all channels.
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Senior Business Consultant, CX NiceGermany 2mo Lead customers through AI-led CX/CCaaS transformations, driving increased adoption and bottom-line ROI value of NICE solutions.
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Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA EST or CST working hours. SutherlandRemote 2mo Senior Product Delivery Manager responsible for driving the full lifecycle delivery of Sutherland's Connect omni-channel Contact Center as a Service solution, making trade-off calls on scope and release readiness to ensure product viability in live contact…
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