Contact Center Technology
762 open positions
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Technical Product Support Specialist III SabreZonAmerica, Montevideo, Uruguay 4mo Main point of contact for analyzing complex technical issues and resolving maintenance requests for Sabre's travel retailing products.
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Associate Director, Digital Self Help & AI Experience IdexxWestbrook, ME 4mo Define and lead strategy for a connected digital support ecosystem using AI and automation to help customers resolve issues quickly with minimal workflow disruption.
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Product Manager CommifyNottingham, Nottinghamshire 4mo Own the product lifecycle from ideation to launch for a CPaaS platform, delivering solutions that enable businesses to connect via SMS, RCS, and mobile journeys.
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Digital Product Manager Blue WirelessSingapore 4mo Lead the strategy, roadmap, and delivery of FLOW, a unified digital platform connecting fragmented systems to enable customer self-service for onboarding, quoting, ordering, and service lifecycle management.
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Head of Grab Support, Thailand GrabBangkok, th 4mo Lead end-to-end customer experience strategy and operations for Grab in Thailand, serving as the primary operational partner with BPO teams to drive user retention and revenue growth.
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Customer Training Specialist | Housing EliseAINew York City $90k–$90k4mo Design and execute comprehensive onboarding strategies and training sessions for clients adopting EliseAI's AI agents in housing and healthcare workflows.
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Associate Product Manager - Vault CRM Suite VeevaRemote $60k–$60k5mo Develop world-class CRM solutions for life sciences companies, focusing on AI Agents, Account Management, and engagement channels.
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Product Manager - Agent Experience & Customer Operations ExoticcaBarcelona, Catalonia, Spain 5mo Own the roadmap and evolution of Salesforce and Sprinklr platforms to improve call center agent productivity, sales conversion, and customer satisfaction.
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Partner Success Engineer
DeepgramUSA | Remote
5mo
Strategic technical advisor and owner for a portfolio of enterprise partners, driving joint adoption, solving complex technical problems, and managing the full partner lifecycle from onboarding to expansion.
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Genesys Platform Senior Engineer TTEC DigitalManila 5mo Execute configuration changes and lightweight custom IP development on the Genesys Cloud platform to support customer experience (CX) implementations for clients.
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Service Product Manager Blip GlobalEspaña 5mo Strategic business leader designing and delivering value through conversational intelligence chatbots, services, and campaigns for clients.
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Customer Experience Engineer II MicrosoftUnited States, Washington, Redmond 5mo Resolve critical customer escalations, diagnose complex product problems, and drive continuous improvement by collaborating with Solution Architects, Product Managers, and Support Engineers.
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Director, Solutions Consulting FigmaRemote $258k–$258k5mo Lead the AMER Solutions Consulting team to secure new customers and expand the existing base by demonstrating Figma platform value and defining pre-sales strategy.
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Salesforce Solution Architect NexstarTX, Irving 5mo Hands-on Salesforce Solution Architect building Media Cloud implementations and Agentforce autonomous agents.
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Product Manager, Voice SierraSan Francisco, CA 5mo Define and build real-time, human-quality AI voice conversations for businesses, ensuring low latency and natural turn-taking across telephony systems.
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Track Lead - Cisco Contact Center↗ HCLTechUP, IN 5mo Design, develop, and tune voice and chat bots (virtual agents) integrated with Genesys Cloud CX to support 24x7 global contact center operations.
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Agent Strategy Manager DecagonSan Francisco $160k–$160k5mo Partner with enterprise customers to guide AI agent deployments, drive adoption, and act as a strategic advisor to ensure meaningful outcomes.
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Senior Solution Architect (US/Canada) SanityRemote 5mo Lead onboarding workshops, technical workshops, and proof of concept development for enterprise customers to align strategic goals with Sanity's AI-powered Content Operating System.
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Product Manager - Contact Centre (Finchoice) Weaver Fintech LtdCape Town City Centre, Cape Town Region 6mo Own and drive the roadmap for Contact Centre & Operational Automation, improving customer support, agent operations, and operational work automation.
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Digital Product Manager Wireless LogicSingapore 6mo Lead the strategy, roadmap, and delivery of FLOW, a unified digital platform connecting fragmented systems to enable customer onboarding, quoting, ordering, and service management via self-service interfaces.
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Agent Strategist - SF VapiSan Francisco 6mo Drive retention, expansion, and long-term customer value for enterprise accounts by managing post-sales engagement and commercial strategy.
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Solutions Architect (CCaaS) ZendeskRemote 6mo Pre-sales technical expert designing and scoping customized Contact Center as a Service (CCaaS) solutions for potential customers to secure professional services engagements.
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Associate Principal, AI & CX Solutions Strategist Telus-DigitalRemote 6mo Drive digital and AI transformation initiatives for global contact center operations by bridging business goals with modern AI capabilities.
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Technical Product Manager - B2B Platform Wati-IoShenzhen, Guangdong Province, China 6mo Build and scale product capabilities for customer communication and sales workflows for global B2B businesses using WhatsApp and messaging channels.
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Director, Forward Deployed Engineering & AI GTM Lead AircallSan Francisco Office 6mo Leading technical execution, go-to-market effectiveness, and organizational adoption of Aircall's AI Communication Agent (AVA) while scaling the Forward Deployed Engineering team.
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Implementation Manager↗ AudioStackBarcelona, CT, ES 7mo Lead end-to-end implementation projects for enterprise and mid-market clients, ensuring successful deployment of AudioStack's AI-powered audio infrastructure.
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Technical Project Manager↗ ThreekitChicago, IL, US 7mo Lead client-specific solution development and proposals during pre-sales, then manage full client engagement from implementation to value realization for complex product brands.
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Forward Deployment Engineer FonioRemote $65k–$65k7mo Build and deploy AI phone assistant setups for SMBs, translating customer requirements into robust implementations including integrations, automations, and live optimization.
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Speech Science Technology Manager MotorolasolutionsRichardson, TX (TX145) $130k–$130k7mo Architect and lead development of real-time speech processing pipelines for voice-driven AI platforms serving retail workers.
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GTM Engineer Velory ABStockholm, Sweden 7mo Build AI-powered infrastructure for prospect identification, personalized outreach, and pipeline analytics to fuel revenue team growth.
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PMO - Technical Product Manager NebiusRemote 9mo Lead the evolution of internal operational products and workflows within the Customer Experience organization to improve scalability and reduce manual overhead.
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Technical Program Manager (Germany) OnHiresBerlin, Deutschland 9mo End-to-end delivery owner for AI conversational agent solutions to enterprise clients, bridging business objectives and engineering reality.
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Customer Experience Manager (CXM) – AI-Forward HappycoRemote 10mo Full-cycle Customer Experience Manager owning the complete journey (launch, implementation, adoption, retention, expansion) for 20 Mid-Market multifamily property accounts using AI-augmented workflows.
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Product Experience Specialist (Part Time) LovableRemote 10mo Solve user problems end-to-end, improve support workflows, and feed product feedback to shape software development for a low-code platform.
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IN_Manager_Conversational AI Developer_Advisory Corporate_Advisory_Mumbai PwCMumbai Shivaji Park 1y Develop and implement conversational AI solutions to enhance customer engagement and improve business operations.
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Urgent Need Genesys Architect UsmSan Francisco, CA, us 9y Design, configure, and optimize Genesys Voice environments and telephony solutions for enterprise customer experience operations.
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?Technical Business Analyst (f/m/d) – B2C Omnichannel Remote $50k–$50k Translate business needs into end-to-end solution concepts for the e-commerce platform and design scalable omnichannel solutions connecting backend systems with customer journeys.
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Customer support lead ContentedChristchurch, New Zealand Build and own the customer support function from the ground up for a SaaS platform that transforms business conversations into client-ready outcomes.
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?Job Lead and scale a distributed technical support function for an international SaaS platform, focusing on automation, AI integration, and operational efficiency.
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