Senior Contact Center Engineer - Genesys
Core
Design, build, integrate, and support Genesys Cloud CX solutions to enable exceptional customer and associate experiences.
Role type
Senior IC Contact Center Engineer (Genesys)
Builds
Resilient IVR, routing, digital engagement, and automation capabilities for enterprise contact centers
Domain
Financial Services / Contact Center Technology
Deliverable
production ML models | product features
Required skills
Genesys Cloud CX, IVR development, routing logic, API integrations, enterprise platform integrations, Java/.NET/Python, AWS services, cloud-native architectures
Preferred skills
NICE WFM, CRM platforms, Intradiem, workforce optimization, automation frameworks
Technologies
Genesys Cloud CX, Java, .NET, Python, AWS, REST APIs
Responsibilities
Design, build, test, and implement Contact Center solutions and platform enhancements; Develop resilient IVR, routing, and automation capabilities; Create and maintain technical documentation and support procedures; Partner with Product Management, Architecture, and business stakeholders; Contribute to engineering standards and operational readiness
Seniority
Senior, hands-on IC
