Contact Center Technology
773 open positions
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Forward Deployed Engineer FigmaRemote 2mo Required skills: Experience in a customer-facing technical role such as Software Engineer, Solutions Engineer, Technical Consultant, Sales Engineer, Developer Advocate, or similar Preferred skills: Strong familiarity with developer, design, collaboration, or…
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Technical Product Manager - BSS Product Management Department (BSPMD) RakutenTokyo, Japan 2mo Define requirements, cover system design, functional design, delivery, and operation for the Business Support System (BSS) to support Rakuten Mobile's customer lifecycle.
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Customer Implementation Manager, Buenos Aires GorgiasBuenos Aires 2mo Manage end-to-end onboarding and activation for SaaS customers, providing white-glove implementation services for Helpdesk and AI Agent products to drive adoption and reduce time-to-value.
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Junior Technical Consultant CxM (m/w/d) Sopra-SteriaRemote 2mo Configuring and developing modern Customer Experience Management (CxM) solutions for clients and projects.
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Director, CX Business Systems
BrazeSan Francisco
$190k–$240k2mo
Lead the Post Sales / Customer Experience (CX) business systems analysts and technical program managers team to define the strategic roadmap for the CX technology stack, driving operational excellence and AI adoption.
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Senior AI Product Manager (Hybrid) MotorolasolutionsSchaumburg, IL, More... $120k–$120k2mo Lead the end-to-end strategy, roadmap, and execution of the AI value stream to augment human capabilities and optimize support efficiencies for agents, fields, and partners.
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Senior Manager, Customer Experience, Ever - SF EverEver SF $110k–$110k2mo Build and lead a dedicated Customer Experience function from the ground up, owning the customer relationship across the entire journey from pre-purchase to post-delivery for a direct-to-consumer EV dealership.
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Concepteur de conversations IA / AI Conversation Designer↗ Fulltime AIMontreal, Quebec, Canada 2mo Design and optimize voice AI conversation flows and agents for HVAC, plumbing, and electrical trade businesses to handle customer calls 24/7.
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Director of Customer Success InnergyRemote 2mo Lead and unify the post-sale customer experience for INNERGY ERP and Microvellum CAD/CAM, driving adoption, retention, and expansion across a globally distributed organization.
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Product Manager — Services TTEC DigitalRemote 2mo Own the backend platform for AI CX tools (automated QA, conversational analytics, knowledge assist, agentic automation), including AI services APIs, Desktop Intercept, and integrations.
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Senior Solutions Architect CrestaRemote 2mo Designing and implementing enterprise AI and customer experience solutions, bridging pre-sales strategy with post-sales technical execution for global clients.
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Staff AI Automation Engineer CanvaRemote 2mo Building MCP connectors, tool integrations, and data pipelines to enable AI agents to access external platforms (analytics, SEO, search console) and execute skills like market reporting and content production.
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Senior Software Engineer, Care Experience↗ ToastToronto, Ontario, Canada $125k–$125k2mo Building the systems and tools for Toast's care agents to support restaurants via phone, chat, and support cases.
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Senior Service Design Analyst PelotonPlano Campus $85k–$85k2mo Design and optimize end-to-end member support journeys, workflows, and AI-augmented tools to improve satisfaction and operational efficiency for Peloton's global member base.
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Praktikant (m/w/d) Chatbot / ChatGPT - Hotel Check24Münster, Nordrhein-Westfalen, de 2mo Developing and testing new features for the 'Sophie' hotel chatbot using ChatGPT to solve customer problems.
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Customer Experience Manager FonioVienna $65k–$65k2mo Bridge between customers, Product, and Sales to ensure successful integration of AI phone assistant and CRM solutions.
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Principal Product Manager - Customer Service Suite LucidyaRiyadh, Riyadh Province, Saudi Arabia 2mo Own the strategy and direction of Lucidya's Customer Service Suite, including OmniServ ticketing platform, mobile experience, and AI-powered capabilities to improve support team productivity and customer outcomes.
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Director, Product Management - CX & Contact Center Technology Avisbudget379 Interpace Pkwy, Parsippany, 07054 $160k–$160k2mo Lead global strategy and delivery of contact center technologies and AI-driven capabilities to transform end-to-end customer and agent experiences.
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Staff Domain Expert, Customer Support WorkatoPalo Alto, California, United States 2mo Serve as the domain expertise and product management engine for Workato's Customer Support AI agents and apps, translating deep knowledge of CX and service operations into production-grade AI solutions.
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Advisory Solution Consultant ServiceNowMumbai, Maharashtra, in 2mo Guide revenue for Employee Experience, Customer Workflow, and ITX solutions by acting as a technical consultant during sales cycles.
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Head of Customer Experience LovableStockholm 2mo Own the full spectrum of customer success with Lovable, from first interaction to enterprise adoption, building an agentic-first CX function at the intersection of Product, Engineering, and GTM.
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Service Cloud Platform Master 售後服務自動化與工單雲端平台專案經理 AdvanTechTaipei_Neihu 2mo Managing the operation, implementation, and strategic development of the Salesforce Service Cloud platform for after-sales service automation, including case/ticketing systems and website chatbot integration.
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Deployment Strategist
TelliBerlin
2mo
Lead end-to-end deployment of AI voice agents for B2C customers, managing pilots from scoping to first production call and building repeatable deployment systems.
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VOCA CIC Presales Engineer↗ AudiocodesRemote, SG 2mo Senior Solutions Engineer leading technical presales for AI-powered Contact Center and Conversational AI solutions across the APAC region.
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Principal IT Product Manager, Post Sales PaloaltonetworksOffice - USA - CA - Headquarters $164k–$164k2mo Architect AI-enabled, agentic solutions to streamline the post-sales customer ecosystem from purchase through deployment, consumption, and support.
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Strategic Support Analyst AnaplanTokyo - Office 2mo Deliver first-class technical support and resolve complex, critical issues for enterprise B2B SaaS customers on the Anaplan scenario planning platform.
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Cloud Solution Architect- AI Business Process MicrosoftUnited States, Multiple Locations, Multiple Locations 2mo Drive customer satisfaction and enable Customer Success Plan outcomes by leveraging AI Business Process expertise (Dynamics 365, Power Platform, Copilot Studio) to act as a trusted advisor.
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Sr. PMT-ES, Amazon Connect Customer↗ Amazon Web ServicesSeattle, WA, US 2mo Drive strategic initiatives for generative AI-infused manager and end-customer experience capabilities within Amazon Connect's Workforce Acceleration team.
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Customer Success Engineer (Singapore)
DeepgramRemote
2mo
Technical expert and strategic advisor ensuring adoption, solving complex technical challenges, and driving expansion for enterprise customers in the Voice AI space.
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Senior Product Manager, Help Center (CX Automation) CoinbaseRemote $6613k–$6613k2mo Own Coinbase's primary self-service channel (Help Center) to drive automation rates and customer satisfaction via AI-powered search, personalized articles, and self-service workflows.
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Ticketing Application Developer II Dish-NetworkEnglewood, Colorado $63k–$63k2mo Architecting seamless ticketing and provisioning systems to scale Customer Experience Operations (CXO) infrastructure and optimize internal case management platforms.
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Solutions Architect, EU Trade & Customs AltanaaiRemote - International 2mo Technical lead for pre-sales solutions in government trade and customs, architecting platforms for customs authorities and trade enforcement agencies.
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Senior AI Conversation Designer NiceRemote 2mo Design and implement AI-driven conversational solutions (chatbots, voicebots, knowledge assistants) for enterprise customers using the NICE CXone Cognigy platform.
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Senior Manager, Solutions Partner VapiSan Francisco 2mo Founding Senior Individual Contributor responsible for building a solutions partner ecosystem to drive enterprise adoption of voice AI agents.
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Technical Manager, Product Support GenesysManila (Flexible) 2mo Manage the Global Product Support team for Genesys Cloud, ensuring efficient operations, staff development, and high-quality customer support for enterprise clients.
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Technical Project Manager ECU Development - Body Control (m/w/d) Brunel GmbHRemote $35k–$35k2mo Driving application management and development of Customer Data & Processes tools (SAP CX, Salesforce, Emarsys, Sprinklr) to enhance the retail customer experience and digital business processes.
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Product Manager Customer Portal Core (m/w/d) Liebherr-International Deutschland GmbHRemote 2mo Proactively support B2B customers as the primary contact, coordinate customer requests with Sales leadership, and drive cross-selling/up-selling initiatives.
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Senior Consultant - China CRM Suite Implementation VeevaChina - Beijing 2mo Lead the full lifecycle implementation of Veeva's China CRM Suite and AI Agent for Life Sciences clients, bridging business requirements with technical solutions.
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Product Management Support Bosch-GroupTimișoara, TM, ro 2mo Drive development and optimization of AI-enabled training and conversational solutions by translating customer requirements into scalable concepts and building functional prototypes.
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Teamlead Customer Experience (f/m/d) Holzkern - Time for Nature GMBHÖsterreich $56k–$56k2mo Lead the strategic, technological, and operational transformation of the customer support landscape to deliver excellent experiences across all touchpoints.
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Product Owner (m/w/d) Zendesk & Babelforce - Customer Service // remote möglich E-Breuninger-GMBH-CoRemote 2mo Configuring and orchestrating Zendesk and Babelforce tools to build the technical infrastructure for high-level customer service experiences in e-commerce.
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Provider Growth & AI Agent Operations Lead WonderschoolUnited States 2mo Own the provider customer lifecycle funnel from first touch through expansion and cross-sell, driving 3-5x revenue growth via go-to-market execution and high-touch customer success.
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Functional Consultant CnxPHL Quezon City - EXXA Tower, 7th floor 2mo Junior consultant bridging business requirements and technical execution for the Qualtrics XM Platform, designing surveys, dashboards, and integrations.
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Product Support Engineer Cartesia*HQ - San Francisco, CA 2mo Primary point of contact for L1 support, diagnosing and resolving complex technical issues for customers via APIs, SDKs, and integrations.
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Senior Manager, Learner & Client Support MultiverseLondon 2mo Design and own the end-to-end support operating model, infrastructure, and strategy for a multi-sided platform serving learners, coaches, and employers in the AI upskilling sector.
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Technical Product Manager Algojob S.R.L.Remote $65k–$65k2mo Customer Data Expert responsible for steering conception processes in Customer Profiling and Marketing, configuring/implementing solutions, and consulting clients.
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Technical Customer Support Lead - Stockholm or London Tandem HealthStockholm 2mo Build an AI-enabled, automated technical customer support function for clinicians using Intercom to improve response times and reduce manual load.
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