Customer Support Specialist
Core
First-line support specialist for an AI-driven mental health and clinical documentation platform, helping healthcare providers troubleshoot, onboard, and utilize AI tools.
Role type
Entry-level Customer Support Specialist (SaaS)
Builds
AI-driven clinical documentation platform for healthcare providers
Domain
Healthcare technology / Mental health / AI
Deliverable
client delivery
Required skills
Customer-facing experience, technical aptitude with AI tools, problem-solving, clear communication, organization
Preferred skills
Understanding of clinical documentation, knowledge of HIPAA, CRM system experience, prompt engineering familiarity
Technologies
AI tools, CRM systems, technical support tools
Responsibilities
Serve as first point of contact for customer inquiries, guide users through troubleshooting and onboarding, educate customers on practical AI tool usage, assist in refining clinical documentation templates via prompt engineering, create and maintain customer service documentation, collaborate with internal teams on product feedback
Seniority
Entry-level, hands-on IC
