Dynamics 365 CE Solution Architect
Core
Design and deliver modern, AI-powered Microsoft Dynamics 365 Customer Engagement solutions to help clients digitally transform customer service experiences.
Role type
Senior Solution Architect (Microsoft Dynamics 365)
Builds
End-to-end Dynamics 365 solutions integrating CRM/ERP back-ends, Power Platform, Azure, and AI agents for Retail, Public Sector, Financial Services, and Professional Services.
Domain
Enterprise Software / Customer Engagement / AI
Deliverable
production ML models | product features
Required skills
Microsoft Dynamics 365 Customer Engagement architecture, Power Platform (Power Automate, Power Apps, Dataverse), requirements engineering, business process analysis, project leadership, cross-functional team management, client relationship management, English communication.
Preferred skills
Contact center platforms (Dynamics 365 Contact Center, Genesys, NICE), telephony integration (Azure Communication Services, SIP), Dynamics 365 Field Service, Microsoft certifications, pre-sales experience.
Technologies
Microsoft Dynamics 365, Power Platform, Azure, Copilot Studio, M365, Genesys, NICE, Amazon Connect, Five9, Azure Communication Services.
Responsibilities
Support clients in defining integrated customer service solutions, design end-to-end Dynamics 365 solutions, own solution implementation and act as the interface between client and development teams, lead project teams in designing scalable solutions, guide clients through change processes.
Seniority
Senior, hands-on IC with leadership responsibilities