Dynamics 365 CE Solution Architect
Core
Design and deliver modern, AI-powered Microsoft Dynamics 365 Customer Engagement solutions to help clients digitally transform customer service experiences.
Role type
Solution Architect (Dynamics 365 CE)
Builds
Integrated customer service solutions, CRM/ERP back-ends, and AI-driven features (Copilot agents, conversation summarization, autonomous agents) for Retail, Public Sector, Financial Services, and Professional Services.
Domain
Enterprise Software / Customer Engagement / AI
Deliverable
production ML models | product features
Required skills
Microsoft Dynamics 365 Customer Engagement architecture, Power Platform (Power Automate, Power Apps, Dataverse), requirements engineering, business process analysis, cross-functional team leadership, client relationship management
Preferred skills
Contact center platforms (Dynamics 365 Contact Center, Omnichannel, Genesys, NICE, Amazon Connect), telephony integration (Azure Communication Services, SIP, IVR), Dynamics 365 Field Service, pre-sales activities
Technologies
Microsoft Dynamics 365, Power Platform, Azure, M365, Copilot Studio
Responsibilities
Support clients in defining integrated customer service solutions, design end-to-end Dynamics 365 solutions including CRM/ERP back-ends and third-party integrations, own solution implementation and act as the interface between client and development teams, lead project teams in designing scalable solutions, guide clients and internal teams through change processes
Seniority
Senior, hands-on IC with leadership responsibilities