Product Owner (Five9)
Core
Support the Product Manager in executing the product roadmap for the Five9 Dialer platform, optimizing customer outreach strategies and agent effectiveness.
Role type
Associate Product Owner (Contact Center Operations)
Builds
Cloud-based customer engagement platform (Five9 Dialer)
Domain
Contact Center Operations / Cloud Telephony
Deliverable
product features
Required skills
Product roadmap execution, backlog management, user story creation, Agile ceremonies, UAT coordination, operational metrics analysis, CRM integrations, dialing technologies (predictive/preview/progressive), contact center KPIs, Jira/Azure DevOps/Confluence
Preferred skills
Genesys Cloud/NICE CXone/Amazon Connect experience, digital servicing channels (voice/chat/SMS), customer authentication/fraud prevention, Power BI/Tableau/SQL/Excel, regulated industry experience
