Senior Twilio Solutions Engineer - Bilingual
Core
Design, implement, and support scalable omnichannel customer engagement solutions using Twilio technologies for enterprise clients.
Role type
Senior Solutions Engineer (Twilio/CCaaS)
Builds
Production-ready contact center and customer engagement platforms
Domain
Telecommunications, Customer Experience (CX), Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Twilio platform expertise (Flex, Studio, Functions, TaskRouter, Voice, Messaging), REST API development, Node.js/Python/Java/C#, Cloud architecture (Azure/AWS/GCP), SIP protocol and telephony infrastructure, CI/CD pipelines, Root cause analysis, Technical consulting
Preferred skills
Conversational AI and automation, Generative AI solutions, Microservices architecture, Enterprise integration patterns, CRM integrations
Technologies
Twilio Flex, Twilio Studio, Twilio Functions, TaskRouter, Twilio Conversations, Twilio Messaging, Twilio Voice, Node.js, Python, Java, C#, Microsoft Azure, AWS, Google Cloud, GitHub, GitLab, SIP, OAuth 2.0, OpenID Connect
Responsibilities
Design and implement scalable customer engagement solutions using Twilio technologies, Lead technical solution design workshops with customers, Develop and maintain custom software solutions and integrations, Provide production support and troubleshoot incidents, Act as a trusted technical advisor for customers
Seniority
Senior, hands-on IC