Product Owner (Five9)

London, gb💼 Full-time🗓 2026-09-08 → 2026-09-25

Core

Junior Product Manager supporting the Five9 Dialer platform to optimize customer outreach strategies and improve agent effectiveness.

Role type

Junior Product Manager (Contact Center Operations)

Builds

Cloud-based customer engagement platform features for large-scale service operations

Domain

Contact Center Operations / Cloud Telephony

Deliverable

product features

Required skills

Product roadmap execution, backlog management, user story creation, Agile ceremonies, UAT coordination, operational metrics analysis, CRM integrations, dialing technologies (predictive/preview/progressive), contact center KPIs, Jira/Azure DevOps/Confluence

Preferred skills

Genesys Cloud/NICE CXone/Amazon Connect experience, digital servicing channels (voice/chat/SMS), customer authentication/fraud prevention, analytics tools (Power BI/Tableau/SQL/Excel), regulated industry experience

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About Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exc