Implementation Manager
Core
Lead onsite deployments for home care agencies, providing device setup, staff training, and hands-on implementation support for Sensi's AI technology.
Role type
Senior IC Implementation Manager (Client Onboarding)
Builds
Onsite deployments of AI monitoring technology for home care agencies
Domain
Healthcare / Home Care / AI
Deliverable
production ML models
Required skills
Client relationship management, training non-technical users, verbal communication, technology explanation, relationship building, problem solving, multi-deployment management, customer success mindset
Preferred skills
Home care or healthcare experience, sales or field operations background, CRM tool familiarity, startup environment experience
Technologies
HubSpot, Salesforce
Responsibilities
Lead onsite deployments including device setup and router installation, train agency teams on product workflows, present AI product value proposition to stakeholders, manage onboarding from post-sale through implementation, identify and resolve adoption blockers, build relationships with agency owners and care managers, support light technical troubleshooting, gather client feedback, maintain account documentation in HubSpot
Seniority
Senior, hands-on IC