Enablement Specialist, Perplexity Computer
Core
Design and deliver scalable onboarding and adoption programs to help enterprise customers build knowledge, confidence, and repeatable practices for using Perplexity Computer to navigate tools and complete multi-step work.
Role type
Senior customer enablement specialist (enterprise SaaS/AI)
Builds
Onboarding journeys, workshops, office hours, train-the-trainer experiences, and scalable enablement assets (curricula, checklists, videos)
Domain
Enterprise SaaS / AI-powered workflow automation
Deliverable
product features
Required skills
Technical onboarding, program design, facilitation, complex concept simplification, adoption diagnosis, data-informed intervention, cross-functional collaboration
Preferred skills
AI product experience, agentic workflows, instructional design, adult learning, technical content development
Technologies
Perplexity Computer, agentic workflows, connectors, models, credits
Responsibilities
Design customer journeys for different readiness levels; Lead technical kickoffs, workshops, and remote/onsite sessions; Teach Computer and agentic-workflow concepts to technical and non-technical audiences; Guide customers through setup (access, permissions, connectors, workflows); Diagnose adoption barriers (knowledge, readiness, process, configuration); Route complex needs to appropriate teams; Create scalable assets from repeated needs; Use usage data to identify adoption gaps and measure program effectiveness; Feed customer patterns back to Product and Support teams
