Contact Center Technology
1,107 open positions
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Senior Customer Experience Operations Specialist Affinipay1Remote - United States $90k1mo Drive new Customer Experience (CX) roadmap initiatives and automation from idea through delivered, working systems, scoping ambiguous early-stage ideas into concrete project plans and personally building the automation, workflow, or integration.
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Associate, Specialist, Demand Manager, Contact Centre, Consumer Banking, Technology And Operations DbsPune-DBIL, IN 1mo Lead the Self-Service Channel, Demand, and Customer Experience team to drive digitalization, enhance customer satisfaction, and optimize self-service channel operations through efficiency gains and digital migration.
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Software Development Engineer, Amazon Connect Contact Lens↗ Amazon Web Services (AWS)Vancouver, British Columbia, Canada CA$115k–CA$192k1mo Building scalable, resilient systems for Amazon Connect, a cloud-based contact center service that leverages AI and AWS services to transform customer service experiences.
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Technology Program Analyst II - Support AI GomotivePakistan 1mo Build, optimize, and maintain AI-driven conversational support platforms and the supporting ecosystem for Motive's Global Support Organization.
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Senior Professional Services Engineer (Chatbot) NiceRemote 1mo Customer-facing engineer implementing, configuring, and optimizing AI-driven chatbots and knowledge assistants for enterprise contact centers.
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Kundensupport-Mitarbeiter – Automatisierung & KI (m/w/d) Natura GmbH & Co. KGRemote 1mo Empathic customer support for a D2C lawn and garden care brand, combined with designing and optimizing AI tools like chatbots and automated workflows.
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Technical Architect SalesforceMexico - Mexico City 1mo Lead customer discovery and design scalable AI solutions for complex Field Service scenarios, leveraging automation and optimization strategies to drive business goals.
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Vice President, Customer Experience PacvueUS Remote 1mo Set and execute the vision for delivering world-class customer experiences through a mix of technology and human touch to drive product adoption, retention, and revenue expansion.
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Especialista de Sistemas de Informação (Contact Center) - Pleno↗ Claro BrasilSão Paulo, São Paulo, Brazil 1mo Define, evaluate, and implement AI, automation, and analytics solutions for the Contact Center ecosystem.
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WEM Application Consultant Five9Remote 1mo Lead implementation and optimization of speech and text analytics solutions to translate customer interaction data into strategies for improving customer experience and operational efficiency.
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GTM Engineer - Israel ReecoTel Aviv-Jaffa, Israel 1mo Build internal operating systems, automations, and AI workflows to streamline Sales, Implementation, Customer Success, and Support processes for the hospitality industry.
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Head of Borrower Success UpstartRemote $128k1mo Lead and evolve Borrower Success operations, managing internal leaders and external vendor partners to improve the borrower experience across chat, phone, and email channels.
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Customer Solutions Consultant, Ada Accelerate Ada18Remote 1mo Drive activation, growth, and retention of SMB/MME customers for an AI customer service platform through proactive engagement and self-service enablement.
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Senior Inbound Product Manager, CRM Voice AI ServiceNowSanta Clara, California, us $143k1mo Senior Product Manager owning two pods of enterprise customers, managing the full lifecycle of building and deploying autonomous voice agents for customer service.
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Head of Customer Service (m/w/d) // hybrid E-Breuninger-GMBH-CoStuttgart, BW, de 1mo Leading a premium customer service organization of 100+ employees, transforming it into a technology-supported service model balancing digital efficiency with personal care.
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Sales Enablement Lead (Customer & Product Support) AlphaSenseLondon 1mo Design and own end-to-end onboarding and continuous training for the global Customer & Product Support team to ensure product fluency in triaging, troubleshooting, and resolving complex customer questions for technical products like APIs, Financial Data, and…
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Technical Manager - Zendesk ( 6 months contractual role) The-Nielsen-CompanyMumbai, MH, in 1mo Lead the strategy and technical stability of the Customer Experience (CX) ecosystem, acting as the Enterprise Systems & AI Product Owner to build a proactive, automated CRM using Zendesk and AI tools.
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Technical Customer Success Manager HubtypeRemote 1mo Own the end-to-end customer journey for strategic accounts, acting as the bridge between customers and engineering to deliver SaaS solutions and drive adoption.
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Technical Architect (German Language) ZendeskDublin, Ireland 1mo Design and enable AI-first Zendesk solutions to help customers scale intelligent customer service, translating business goals into scalable architectures and integrations.
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Product & IT Project Management Manager SantanderMadrid 1mo Lead end-to-end adoption of AI-driven capabilities in Santander's global Contact Center ecosystem to transform customer service experiences across voice, chat, and conversational AI platforms.
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Internship - Deployment Strategist
TelliBerlin
1mo
Intern supporting customer onboarding, agent development, and operational scaling for AI voice agents.
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Global Head of Customer Happiness - Mexico City (Hybrid) ClaraCDMX 1mo Lead Clara's global Customer Happiness organization to deliver an AI-forward, world-class customer experience across Latin America markets.
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Customer Experience Lead MarlooSydney, New South Wales 1mo Global Customer Experience Lead responsible for unifying support teams, building internal triage systems, and acting as the voice of the customer to drive product improvements.
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Mitarbeiter:in Applikationsmanagement & Testing↗ Raiffeisenlandesbank Oberösterreich AGRemote 1mo Application management and testing for call center applications, CRM development, and VoiceBot business process design.
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Digital Success Engineer JamfRemote $100k1mo Builds automation, tooling, and integrations to power proactive, one-to-many digital customer engagement at scale using agentic workflows and AI-assisted development.
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Senior Director / Vice President, Customer Support ElationhealthRemote CA$180k–CA$250k1mo Lead a strategic, technically-oriented customer support organization for a SaaS clinical platform, driving operational excellence and influencing product roadmap to prevent issues at the source.
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Senior Director, Client Operations EngineRemote - US 1mo Own the full member support operation for Engine's travel platform (Lodging, Flights, Cars, Engine X) and lead the Customer Advocacy Team to set industry-leading service standards.
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Customer Engineer, APAC Market Aircall.ioSydney, New South Wales 1mo Technical driver of customer success leading onboarding, activation, and technical adoption to ensure measurable value from Aircall's AI-powered communications platform.
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CX Consultant VerintSydney, New South Wales 1mo Deliver consulting engagements for customer experience solutions, spanning implementation, enablement, optimization, and value realization to improve CX and workforce productivity.
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Group Manager, Global Customer Operations & Growth AdobeNoida, IN 1mo Own global customer operations for Adobe's B2C base, combining support, vendor management, and revenue growth to drive retention and sales outcomes.
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Senior Genesys Cloud Engineer MiratechRemote 1mo Designing, configuring, and deploying IVR flows and integrating the WhatsApp Business channel within Genesys Cloud for high-volume contact center environments.
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CX Technology Consultant DatacomBrisbane, Queensland 1mo Advise enterprise and government customers on Customer Experience (CX) and Contact Centre as a Service (CCaaS) transformation journeys, focusing on AI and automation integration.
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Senior AI Deployment Consultant FinSydney, New South Wales 1mo Lead end-to-end deployments of the Fin AI customer service platform for large enterprise clients, combining project management with hands-on technical configuration.
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CX Special Projects & Capacity Manager EatClubSydney, New South Wales 1mo Designing and managing flexible customer experience capacity to handle volume spikes, incidents, and campaign launches through process building, contractor coordination, and AI-assisted tools.
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Head of Customer Operations Skip LoansSydney, New South Wales 1mo Own the end-to-end customer experience and act as the final decision-maker for escalated and sensitive matters in a fast-growing lender, turning individual escalations into systemic process fixes.
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Travel Operations Specialist - ANZ Flight CentreQueensland 1mo Subject matter expert in content distribution, load optimization, and system support for accurate and timely delivery of Air content across the Global Supply team.
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Contact Center Transformation Lead Infosys-Singapore-AustraliaSydney, New South Wales 1mo Lead the end-to-end transformation of the Contact Center & AI offering, managing KPIs and building go-to-market strategies for a smart, AI-driven contact center ecosystem.
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Frontline Support (FLS) Manager ThomsonreutersPhilippines, Manila 1mo Lead a global frontline support organization for Reuters, driving AI/automation initiatives and managing distributed teams across APAC, EMEA, and AMERS to improve customer experience and reduce effort.
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Deployment Strategist AlationRemote $68k1mo Drive business value attainment and keep sales cycles moving by resolving technical blockers, tracking requirements, and facilitating communication between customers, account teams, support, and product.
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Solutions Architect, Voice - London DecagonLondon 1mo Define how enterprises deploy Decagon's AI agents into live voice and contact center environments, acting as a trusted advisor for complex voice deployment conversations.
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