Contact Center Technology
762 open positions
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Customer Engineer AircallSydney Office 3mo Technical drivers of customer success ensuring customers realize measurable value from the AI-powered customer communications platform.
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Manager, Product - CCaaS Telus-DigitalRemote 3mo Lead multidisciplinary teams to build and deliver contact center solutions (CCaaS) that create measurable business value for clients.
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CX Knowledge Architect Notion PressNew York, New York $165k–$165k3mo Own end-to-end CX knowledge strategy and systems to ensure support teams can retrieve accurate, up-to-date information quickly as the product scales.
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Principal Product Manager ZendeskMelbourne, Australia 3mo Lead the Action Platform to connect, build, and orchestrate automations across Zendesk and other systems using agentic and deterministic workflow solutions.
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Technical Support Engineer Five9India 3mo Manage day-to-day operational activities for Moves, Adds, Changes, and Deletions (MACD) and provide production support for enterprise contact center environments.
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Product Manager
Orvera.AIIndia
3mo
Drive international expansion and organizational growth for an enterprise conversational AI platform specializing in voice automation for high-volume call workflows.
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Success Engineer
TelliBerlin
3mo
Own long-term success of a portfolio of B2C customers by driving deep AI adoption, retention, and expansion for AI voice agents.
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Product Manager- Híbrido Nice Recrutamento E SeleçãoVila Velha, Espirito Santo $84k–$84k3mo Define product strategy and lifecycle management, specifically focusing on implementing WhatsApp automation solutions (chatbots, automated responses) to optimize customer service.
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Customer Success Engineer AlgoliaRemote $131k–$131k3mo Partner with customers to deliver technical onboarding, solution design, best-practice guidance, and hands-on implementation support for Algolia's AI Search and generative AI platform.
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Delivery Lead DeloitteBangalore, Karnataka 3mo Oversee the end-to-end design, delivery, and adoption of AI-powered capabilities within a large contact center transformation program.
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Enterprise AI Product Engineer RingCentralBelmont, California $127k–$127k3mo Architect and build end-to-end enterprise AI solutions, translating business opportunities into production-grade features for RingCentral's UCaaS and AI platforms.
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Global Revenue CCaaS Sr. Product Manager - Remote ResmedRemote $170k–$170k3mo Define and drive product strategy, roadmap, and operational alignment for Resmed's global contact center technology ecosystem to support sleep apnea and chronic disease care.
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Head of Client Experience Project-ExpeditionRemote $3k–$3k3mo Lead the Client Experience function for a travel technology company, combining hands-on frontline support with strategic leadership to scale service operations while integrating AI tools.
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Director of Support BoomAustin Texas 3mo US point person and leader for Boom's support function, evolving support from a cost center into a competitive advantage for renters, property managers, and applicants.
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Program Manager, Voice of the Customer FigmaRemote $127k–$127k3mo Build and run a company-wide Voice of the Customer (VOC) program to translate customer insights from Support, Sales, NPS, and community into actionable signals for Product and Engineering.
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Technical Deployment Specialist PlanhatLondon 3mo Own the full deployment lifecycle, translating business strategy into scalable technical solutions and building intelligent workflows with AI-powered automations for customers.
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Technical Writer (1yr Contract) SendbirdSeoul, South Korea 3mo Create and maintain high-quality documentation, user guides, UI text, and UX copy for Sendbird's AI customer experience platform to empower developers and end-users.
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Sr. AI Interaction Designer ObserveaiRemote $95k–$95k3mo Architect high-fidelity logic and interaction models for AI Agents to automate QA, measure ROI, and optimize customer service across Voice, Chat, Email, and multi-channel interactions.
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Product Manager, CX & Support Operations↗ Train With EllieRemote $80k–$80k3mo Architecting and executing the Support RevOps roadmap to scale service infrastructure for a high-growth SaaS platform serving local business owners.
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Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow ServiceNowMountain View, California, us $196k–$196k3mo Senior Manager supporting the Moveworks executive team in high-stakes customer and partner engagements, driving new business through purposeful touchpoints, live product demos, and strategic narrative crafting.
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Application Development Senior Advisor CignaRemote 3mo Develop and support conversational Call flows and IVRs to enable personalized customer experiences in assisted service channels (voice, text, chat) for a large financial enterprise.
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Customer Success Manager – French Market FonioParis $60k–$80k3mo Primary point of contact for French SMB customers to ensure adoption, satisfaction, and retention of AI voice agents and CRM automation.
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Go-to-Market Engineer - West Palm Beach, FL, USA↗ SpeechifyWest Palm Beach, FL, US $105k–$105k3mo Build and own the technical systems powering outbound motion, including lead enrichment, sequencing, CRM architecture, and AI-powered personalization at scale.
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Alternant chef de projet informatique (H/F) Veolia Environnement SAMarseille, Provence-Alpes-Côte d'Azur, fr 3mo Facilitate enterprise adoption of Google Workspace solutions and AI tools by acting as a liaison between users and technical support.
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System Development Engineer, Hub Tech Tooling
AmazonAustin, Texas, United States
$129k–$175k4mo
Design and build the Amazon Connect contact center platform and its Salesforce integration to enable omnichannel communication for 40,000+ local business partners.
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Forward Deployed Engineer AttioNew York 4mo Deploy into high-value customers to architect, advise, and deploy a best-in-class Go-To-Market (GTM) stack with Attio at its core, acting as a technical counterpart to Customer Success Managers.
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Senior Product Manager SinchMelbourne, Melbourne Region 4mo Managing and growing the core messaging and API experience for the Sinch Engage application, serving 20,000+ customers and handling billions of events monthly.
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Digital Product Manager, CRM SquareTradeSan Francisco, CA, us $145k–$170k4mo Drive key initiatives to accelerate the CRM and Agent Experience roadmap, ensuring agents are equipped to efficiently support customer interactions and enabling successful partner launches.
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Sr Principal Product Manager, Unified Support & AI Experience IngrammicroMississauga, Canada $150k–$180k4mo Define and execute product strategy and roadmap for a global Unified Support and AI Experience ecosystem, transforming enterprise support into a modern, AI-enabled platform.
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Senior Product Manager InfobipZagreb (Croatia) 4mo Leading the discovery, definition, building, launching, and scaling of global communication products and services.
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Implementation Manager BroccoliLehi, Utah 4mo Own the onboarding experience for new customers, setting up AI voice agents to handle calls, book jobs, and integrate with CRMs for plumbing, HVAC, and electrical businesses.
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Member of Technical Staff, Forward Deployed VapiSan Francisco 4mo Deploy voice AI agents for enterprise customers to resolve calls without transfers, building tooling to accelerate onboarding and identify new use cases.
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MY - CS - AI Engineer (Team Lead) Zeal-GroupKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4mo Develop, maintain, and optimize AI Customer Service Chatbots to improve response quality, reduce escalations, and enhance customer satisfaction.
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Head of Student Experience CialfoIndia (Delhi) 4mo Define and own the student experience standard across four education brands (Cialfo, BridgeU, Kaaiser, Explore) to drive conversion and trust in a global university admissions and counselling platform.
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Solutions Engineer, Implementation & Delivery | Housing EliseAINew York City $135k–$135k4mo Solutions Engineer owning technical implementation end-to-end for enterprise housing and healthcare customers, partnering with Engagement Managers to configure and activate EliseAI's platform.
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Senior Business Systems Analyst (Membership Services) WhoopBoston, MA $140k–$140k4mo Design and implement scalable system solutions for high-volume membership support operations, leveraging AI and automation to enhance customer experience and operational efficiency.
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